Experience

Puspakom Sdn Bhd

• Malaysia
• Public Safety
• 100 - 200 Employee

• Head Of Information Technology Department

  • Mar 2021 - Present

  Provide leadership in technology portfolio for enablement, innovation and manages projects to meet cost, scope, schedule constraints as well as the Security and Governance for the organization.Develop and monitor IT key performance indicators and SLAs in lieu of requirement of stakeholders.Develop policies for internal IT operations to drive attainment of SLAsDefine the enterprise architecture in conjunction with current and future requirementsManage and support delivery of software and hardware operations and projectsEnable process efficiency of back office operationsIdentify key skills and talent gaps in the organization and work to recruit, train, and retain talentIdentify and manage external vendors in the delivery of contracted work Show less

• Security & Governance Manager

  • Apr 2015 - Present

  Security and Governance Manager – Responsible in the enforcement of security controls and compliance regulations related to Puspakom IT infrastructure and processes. Support, develop enforce, and maintenance of change management, policies, security and improvement programs for the enterprise. This includes ownership of policy development, incident response and reporting, and overall compliance efforts.Manage of assets and software licensing in support of business operation.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Software Contracts for Workspace Supplier Account Management

  • Oct 2009 - Apr 2015

  Supplier Account Management - Responsibility in ensuring the operational execution of all contracts, Vendor Management, Procurement purchases and associated process-related issues for GI-D services. This includes establishing supplier relationships, acting as primary or represent contract owner and primary interface with key suppliers on operational delivery performance and purchases. Represent all parts of the delivery organization at account management level and will ensure that contracts with suppliers are in line (or better than) the agreed scope/performance. This service will manage the interface, measures the deliverables and processes for dealing with non-standard requests associated with these key suppliers. As a Software Contract and procurement Consultant, my task include managing the framework, licensing models/procurement of Hardware and Software based on the Clients Vendor Agreements and the Back Offices Contracts for benefits enjoyed by Shell and HP under the agreements. Show less



Shell

• Oil and Gas
• 1 - 100 Employee

• Team Lead, GI-D Hardware Engineering Development Manager

  • Oct 2006 - May 2010

  Hardware Engineering - Responsibility in evaluating, testing, engineer and certification of new hardware prior to introduction into Shell environment. Hardware engineering and deployment of hardware related applications & solutions based on request or introduction of solution.Maintain hardware devices' support list status. Manage Standard Image & Software by CD engineering and print services engineering. My responsibilities as the Hardware Development Manager include managing the team/resource that provides hardware solution for Shell environment to be delivered on time and according to requirement. Show less

• Lead GID Release & Change Management

  • Dec 2005 - Sep 2006

  Release & Change management - Manages the GID client change cycle and whose aim is to minimize disruption to business customers and improve the overall stability of the system. With an effective planning cycle, introduction of changes into production are controlled and managed more efficiently and effectively. GID client changes include both mandatory and optional applications.As part of my role as the Release and Change Management Lead I am responsible in managing resources to ensure solution released are evaluated, managed and comply with standard to minimize any potential impact to the GID environment. Show less

• GI-D Service Change Coordinator

  • Jun 2005 - Nov 2005

  Release & Change Management - Manages the GID client change cycle and whose aim is to minimize disruption to business customers and improve the overall stability of the system. With an effective planning cycle, introduction of changes into production are controlled and managed more efficiently and effectively. GID client changes include both mandatory and optional applications.As part of my role as the Release and Change Management Lead I am responsible in managing resources to ensure solution released are evaluated, managed and comply with standard to minimize any potential impact to the GID environment. Show less

• Technical Project Lead

  • Jan 2002 - May 2005

  Infrastructure Project Team is the department managing project management resources for implementation of Shell project activities. As a Technical Project Lead, my main task and responsibility is to manage the projects assigned by the ITIP Resource Team to ensure purchase, setup, handover to operation and delivery of infrastructure environment base on user requirement..

• Web Infrastructure System Engineer

  • May 2001 - Dec 2002

  Business Solution Hosting provide Application hosting environment for customer to host their application on a secure and stable environment.It also provides Internet hosting support for customer website.My responsibility includes ensuring minimize downtime of hosting environment for customer application. Resolve Issues for Hardware and Software on hosting servers.Work with application owner to investigate issues with application or website.



Telekom Cellular Sdn Bhd

• Web System Engineer

  • Jun 2000 - Apr 2001

  • Manage Vendor delivery of UMD solution used for billing data. • Testing and signoff of solution to ensure compliance with requirement. • Manage Main website for Telecom Cellular. • Manage Vendor delivery of UMD solution used for billing data. • Testing and signoff of solution to ensure compliance with requirement. • Manage Main website for Telecom Cellular.



Digital Kinetics Sdn Bhd

• Web Developer

  • Jun 1998 - Jun 2000

  • Develop numerous Multimedia presentations and launches for Tenaga National events base on requirement. • Develop Web system Solution for Tenaga National (example: Claim system, Leave request , Profile system) • Develop numerous Multimedia presentations and launches for Tenaga National events base on requirement. • Develop Web system Solution for Tenaga National (example: Claim system, Leave request , Profile system)