Rosita Saito

Administrative Assistant at Colegio de San Juan de Letran Calamba
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Contact Information
us****@****om
(386) 825-5501
Location
Calabarzon, Philippines, PH

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Credentials

  • Microsoft Office Specialist: Excel Associate (Office 2019)
    Microsoft
    Dec, 2022
    - Sep, 2024

Experience

  • Colegio de San Juan de Letran Calamba
    • Philippines
    • Higher Education
    • 1 - 100 Employee
    • Administrative Assistant
      • Feb 2021 - Present

      As the Colegio prepares for the enrolment period, the management assigned me back in the Admissions and Marketing Department.Below are my tasks as Administrative Assistant of Admissions and Marketing Department. Assists in the implementation of quality procedures, process maps and work instruction of the office Attended meetings, seminars, and other activities pertaining to the execution of work Prepares minutes of the meeting Assists in the preparation of documents for audit and accreditation of the department Assists the other departments on their needs Ensures that documents and records of the department are controlled and maintained Keeps and maintains confidential records/data Regularly monitor the Departmental Knightmail (GMail) Take client calls and provide accurate, satisfactory answers to their queries and concerns Managing large amounts of inbound and outbound calls in a timely manner Attends and give satisfactory answer to the inquiries of clients sent via Knightmail (GMail), Admissions and Marketing Department Facebook Page, and I am Letran – an Official Facebook page of Letran Calamba Attends to the inquiries of the walk-in clients  Identifying clients’ needs, clarify information, and endorse the concerns to other departments to provide accurate response Collaborate with the Department Heads to improve the process Assists in the enrolment process Prepares daily report on the incoming and outgoing calls and text messages with/without encountered concerns Sends a daily follow-through message via Text and Email to the prospective students Sends marketing materials to the prospective students via Email Hosts on virtual Marketing Events for the prospective Students and Letran Calamba Students Representative of the Admissions Department to School Campaign activity to various schools Attends to the inquiries of the employees and administrators of other departments via knightmail (GMail) and walk-in visits Show less

    • Administrative Assistant & Document Controller
      • Nov 2020 - Feb 2021

      As the school prepares for the ISO remote visit, the management assigned me to be part of the Quality Management Department wherein I assists the department, other departments, Internal Quality Auditor on the process and preparation of audit.Below are some of my work experiences: Format & process the Operational Plan and Accomplishment Report of all active departments Give guidance and feedback to other departments on the submitted Operational Plan Coordinates the schedule of Verification of Accomplishment Report to all active departments Verify the encoded target outcomes in the accomplishment report of all active departments Monitor and encode the accomplished target output per Key Performance Indicator (KPI) in the accomplishment report of the QM Department Assists in updating and revising the Quality Management System and Quality Manual to adopt in the changes made due to pandemic. Give guidance to all active departments in revising the Level 2 Quality Management System (QMS) Manual Attends meetings, seminars, and other activities pertaining to the execution of work Assists in the dissemination of information regarding Internal Audit and ISO Virtual Audit Assists in the preparation of documents for Internal and External audit and accreditation Assists the Internal Auditor on the Internal Quality Audit process & actual ISO virtual visit Attends and give answers and actions to the Internal Audit Visit Process the Quality Management System Manuals (from Level 2 to Level 4) of other departments if there’s a revision, new, for obsolete on the said documents submitted thru Document Control Form: Assists in the implementation of quality procedures, process maps and work instruction of the office Receives incoming calls attends to inquiries of visitors and inform the QM Director and/or QM Officer of the same Attends to the inquiries of the employees and administrators of other departments via knightmail (GMail) and walk-in visits Show less

    • Administrative Assistant
      • Jun 2020 - Nov 2020

      Due to the pandemic the Management assigned me in the Admissions and Marketing Department to assists in the enrolment process of the student-applicants and the operations of the department.Below are my tasks in the Admissions and Marketing Department. Take client calls and provide accurate, satisfactory answers to their queries and concerns. Managing large amounts of inbound and outbound calls in a timely manner. Identifying clients’ needs, clarify information, and endorse the concerns to other departments to provide accurate response. Collaborate with the Department Heads to improve the process. Assists in the enrolment process. Keeps and maintains confidential records/data Prepares daily report on the incoming and outgoing calls and text messages with/without encountered concerns Attends to the inquiries of the employees and administrators of other departments via knightmail (GMail) and walk-in visits Show less

    • Administrative Assistant
      • Sep 2018 - May 2020

      I worked under the three offices, one Division Office and two Departments, which are Marketing, Planning, and Organizational Transformation Department (MPOTD), Program and Services Innovation Department (PSID) Office of the Vice President for Planning, Development, and Innovation (OVPDI). The end date was due to pandemic.Here are some of my work experiences: Prepares & process an accomplishment report thru Planning and Development Information System (PDIS) Format & Process the Strategic Plan, Operational Plan, and Accomplishment Report of all departments Verify the accomplishment report of other departments Assists in implementing the quality procedures, process maps, and work instruction of the Department, which includes the programs and activities of the three departments Assists the three Directors in preparing and updating the Quality Management System and Quality Manual to continuously respond to the changing needs of the clients Attends meetings, seminars, and other activities pertaining to the execution of work Prepares minutes of the meeting Assists in the preparation of documents for audit and accreditation of the three departments Attends and give answers and actions to the Internal Quality Audit Visit Draft a communication (memo, letter, certificate, etc.) Drafts the departmental operational plan, accomplishment report and other required reports for submission Prepares and keeps an efficient record of documents (letters, reports, memoranda, certifications, minutes of meetings and other written form of communication received and sent out by the Department Evaluate the performance of Student Assistants Receives incoming calls and attends to inquiries of the internal and external clients Arrange and set appointments of my three immediate heads Reminds the day to day schedule of my three immediate heads Attends a marketing meeting with the Company Representatives Assists in the marketing activity Show less

    • Department Assistant
      • Nov 2016 - Aug 2018

      The experience of being an Department Assistant in Research Department taught me significant learning about internal processing of documents and communications. Similarly, the importance of interaction to various kind of people and the proper way of responding to them gave me a very positive perspective of valuing work.

    • Administrative Assistant
      • Aug 2016 - Oct 2016

      Being part and to work as Administrative Assistant in Basic Education Department - Grade School helps me to enhance the ability that I have, like dealing and collaborating in different kinds of people, on how I properly handle children, having patience and being responsible in different things. In staying in the institution it attest my personality on how to deal difficult situation. With the experiences that I gained, I consider that I can do the job that the institution will assign and I can employ the learning that I acquired. Show less

    • Student Assistant
      • May 2012 - May 2016

      I’m a graduate scholar (student assistant) in Letran Calamba, where I’ve been part of the office operations, assisting and attending to the concerns of students, parents, employees, faculty members, and academic head. Most of my time as student assistant, I was focused in office management – filing, organizing files and office supplies, disseminating and receiving documents, encoding, answering phone calls. The institution and the experiences equipped me to be efficient, trustworthy, hardworking, dedicated, and responsible. Also, they taught me to prioritize things and to handle a stressful situation, the proper communication and dealing with different people. Show less

Education

  • Colegio de San Juan de Letran Calamba
    BS Guidance and Counseling, Counselor Education/School Counseling and Guidance Services
    2012 - 2016

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