Experience

Altair Global

• United States
• Human Resources Services
• 400 - 500 Employee

• Relocation Consultant

  • Jul 2022 - Present



2020 Companies

• United States
• Advertising Services
• 700 & Above Employee

• Operations Coordinator

  • Jul 2020 - Jul 2022



Cartus

• United States
• Real Estate
• 700 & Above Employee

• Operations Reporting Analyst

  • Sep 2015 - Apr 2020

  Supported all reporting services of the Dallas Operations team as a Subject Matter Expert. Assisted and oversaw the accurate building of reporting applications, analyzed and reported data and managed project prioritization. • Oversaw monthly client billing process to ensure accuracy by performing pre-billing audits, monitored billing progress, billing verification processes, and client billing notifications.• Provided timely response and resolution of all client billing questions, billing disputes and discrepancies post billing. • Ensured all designated client deliverable deadlines were met on a daily, weekly, monthly, quarterly and annual basis according to deliverable calendars, as well as timely providing any client ad-hoc request. • Managed Consultant and Management Team reporting daily, weekly and monthly reports. Show less

• Financial Control Team Analyst

  • Dec 2013 - Sep 2015

  Coordinated and administered contracted financial relocation services and controls, according to client policy. Acted as a liaison between the client consultants and customer finance team for all customer financial transactions. • Provided customer consultations in navigation of relocations/assignment by administering the relocation policy/program, counseling on the best utilization of resources, destination services and expense management.

• Client Services Consultant

  • Aug 2001 - Dec 2013

  Maintained an assigned caseload of various relocating employees. Provided primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement and exemplary customer service to the transferee and families. • Recognized and identified cross-selling opportunities based on the transferees needs to generate new sources of revenue. • Served as navigator of the relocation process for domestic transferees by administering the relocation policy; counseling on the best utilization of resources reviewing and interpreting marketing reports, appraisals and inspections, monitoring the equity funding process, coordinating shipping of household goods, destination services and expense management. Show less

• Welcome Center Specialist

  • Jun 2003 - Apr 2007

  Introduced and promoted CARTUS revenue generating services/products to the relocating employee including but not limited to departure and destination broker services, Cendant Mortgage and Web Registration. Escalated any conditions or situations that may prevent agency notifications or approvals. • Conducted the 1st contact preliminary needs analysis with relocating employee to be utilized by consultant and alliance partner during introductory calls. • Followed-up by placing referrals in systems and communicated with client services consultant on status and outcome of first contact. Show less

• Real Estate Coordinator

  • Aug 2001 - Jun 2003

  Interviewed client members for specific needs, providing relocation counseling concerning a new area, and assist with listing, buying and settling into a new home. Managed and maintained member file information on the computer database.• Analyzed member needs, including financial status and providing services that best suited the member’s needs. • Performed member follow-up on referral and mortgages, monitoring the process to ensure conversion of referral into actual sales/closings. Show less



Fort Worth ISD

• United States
• Education Administration Programs
• 700 & Above Employee

• Registrar, O.D. Wyatt High School

  • 1992 - 1993

• Budget Clerk

  • 1990 - 1992