Director of Operations

• Feb 2023 - Present

Executive Assistant to Chief People Officer

• Feb 2021 - Feb 2023

Human Resources Administrator

• Jan 2020 - Feb 2021

Providing professional HR administration and support service across all aspects of HR. Working closely with the HR team to ensure a high-quality service is delivered throughout the business Administering all HR documents including AWOL, leavers, doctors fit note expiry, annual leave and liaising with payroll where necessary Production, distribution and control of white and blue offer letters and contracts Updating necessary data on Harrison People (iTrent) Manage recruitment advertising process Update and distribute HR and training spreadsheets to relevant personnel Checking and processing starter documentation, including welcome packs Completing barred list checks and overseeing the DBS online application process Distributing references and replying to reference requests Answering and distributing incoming telephone calls Updating and maintaining filing and scanning system (electronic and manual) Post, general office administration and assisting with HR projects and activities Show less

Payroll and Benefits Advisor

• Jun 2019 - Dec 2019

Solely responsible for the timely and accurate payment of 500+ monthly and weekly staffCreating payroll reports each month for management, breaking down payments, departments, and staff in each department etcGood working knowledge of TracePayUpdating and uploading files to Scottish Widows Pensions each month making sure any discrepancies have been resolved and new starters and leavers have been added. Dealing with salary sacrifice for pension contributionsManage all payroll processes including P45s, P11D's, P60's etc. Processing of new starters, leavers, amendments, timesheets, deductions, advances, holidays, SSP, SPP, SMP, and company sick payBeing the main contact to the staff and managers for any queries, amendments, and payroll problemsApplying government agency pay deductions such as student loans, court orders and CSA deductionsCo-operating with HMRC with any legislation changes and tax code changesAssisting with year-end and distributing P60's and P45'sAssisting with any general HR queries/tasks Show less

Human Resources Assistant

• Sep 2018 - Jul 2019

My role was that of a generalist HR assistant to handle a variety of personnel related administrative duties. I act as the liaison between HR and our employees, ensuring smooth communication and prompt resolution of queries. I also support daily HR activities and assist in coordinating HR policies, processes and relevant documents. Ultimately, I ensured that our HR department was organized and operates to attract, hire and maintain employees.Assist with day to day operations of the HR functions and dutiesProvide clerical and administrative support to the Human Resources departmentCompile and update employee records (hard and soft copies)Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, contracts, grievances, performance evaluations etc)Coordinate HR & charity projects (meetings, training, surveys etc) and take minutesAssist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)Deal with employee requests regarding human resources issues, rules, and regulationsCoordinate communication with candidates and schedule interviewConduct initial orientation and induction for newly hired employeesManaging the apprentice levyManaging company car scheme Show less

Sales Support Coordinator (Temp)

• Jul 2018 - Sep 2018

My role included providing efficient and professional finance Sales Support activities in assisting internal and external customers, DAF Dealers and other PACCAR departments. Taking initiative and keeping clear communications with the field team and dealer network, in the production of Finance Contracts, quotes and contracts. Communicating effectively within the team and with the Regional Business Managers as well as other sections of the organisation and DAF Dealer network in the processing of Finance Contract payments Maintaining an accurate LLAS Database, processing amendments in line with the organisations policies and procedures Assisting with the first review of finance contracts accurately and effectively, communicating any issues back to the originator Providing and maintaining a high standard of customer service whilst building good relationships in all aspects of the role, whilst using initiative to resolve queries effectively. Having a flexible approach to time management with the ability to multitask and the ability to prioritise workflow Show less

Beauty Ambassador

• Jun 2016 - May 2018

Customer Service

• Aug 2015 - Aug 2016

Customer Services Administration Executive

• Aug 2014 - May 2015

My role as Customer Services Administrator at ChristianSteven Software included: First point for customer telephone calls, assisting the team with account management and orders data entry, accepting and processing payments for customers dealing with customer’s enquiries/quotation requests, liaising with the Accounts Department regarding customer payments and credit accounts, maintaining the customer database and CRM. I was also responsible for responding to incoming customer calls, taking and processing sales orders (to include invoicing) and inputting quotations, using LiveChat and providing support to the sales team and adhoc administration tasks including filing, appointment setting, delivering mail and excellent customer service. Show less