Experience

Group Promotions

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Sales Manager

  • Feb 2017 - Present

• Account Executive

  • Oct 2012 - Feb 2017

  - Managing key relationships with our hotel partners and tour operators for all UK & European markets- Producing rates/offers and distributing them to all tour operators- Brochure and web copy, amending where it's needed, most importantly making sure all information for our hotels are factually correct - Checking and approving joint marketing agreements with Tour Operators, ensuring our agreed marketing takes place and is up to standard- Direct marketing, planning and creating e-newsletters to be sent to our direct database with our latest offers, news etc. - Competitor analysis - conducting web checks weekly comparing against competing hotels, ensuring our rates are loaded correctly and remain competitive - Reservations - accepting bookings, amendments and cancellations, distributing stop sales, weekly booking reports. - Weddings, assisting with any queries from tour operators and direct clients, checking wedding documents and taking payment for packages, extras etc prior to their arrival in resort- Loading/checking rates/offers - Representing the company and hotel partners at Trade Shows including World Travel Market and ITB Berlin- Checking, approving and signing tour operator contracts- Visiting tour operators and conducting in-depth trainings to their sales, reservations and product teams- Credit control, chasing payments and outstanding balances, follow ups with any existing pricing queries, allocating payments- Email marketing, sending the latest offers to our direct mailing lists Show less



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Sep 2011 - Oct 2012

  Main responsibilities: - Customer Enquiries: Taking their details, name address etc. intended date of travel, preferred destinations, how many are travelling, type of holiday (sun, ski, active), budget and searching different tour operators to match the right holiday with the customers needs/preferences - Selling holiday insurance, car hire, airport hotels and parking - Taking payments - Helping foreign exchange - Brochure distribution - Sorting invoices and tickets - Follow Ups - Weekly online training programmes - Special Requests - Cancellations/Amendments - Group bookings - Searching for great offers and placing them in the shop window (3x a week) Show less



Bourne Leisure Ltd

• United Kingdom
• Leisure, Travel & Tourism
• 700 & Above Employee

• Sales Advisor

  • Dec 2010 - Sep 2011

  Main responsibilities: - Checking availability and selling Haven Holidays via incoming calls from customers - Taking payments - Sun Holidays bookings - Assisting with Special Needs bookings - Training new advisors - Team building Main responsibilities: - Checking availability and selling Haven Holidays via incoming calls from customers - Taking payments - Sun Holidays bookings - Assisting with Special Needs bookings - Training new advisors - Team building



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • May 2008 - Dec 2010

  Main responsibilities: - Customer Service (greeting customers, asking if they needed help, finding their size (including calling other stores), finding the right outfit etc.) - Till Service - Fitting Room Service - Link selling - Tag checks - Recovery - Adding new lines to Shop Floor - Sale preparation - Stockroom - Replenishment checks - Customer ordering service Main responsibilities: - Customer Service (greeting customers, asking if they needed help, finding their size (including calling other stores), finding the right outfit etc.) - Till Service - Fitting Room Service - Link selling - Tag checks - Recovery - Adding new lines to Shop Floor - Sale preparation - Stockroom - Replenishment checks - Customer ordering service