Experience

Union Rescue Mission - Los Angeles

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Development Team Manager

  • Mar 2013 - Present

• Donor Officer – Major Donors, Planned Givers and Event Management

  • Mar 2008 - Mar 2013

  •Raise an average of $500,000 a year through acquiring, cultivating and maintaining relationships with major donors •Maintain relationship with over 350 donors, through developing strong connections and maintaining contact through home visits, on-site visits, phone, email and events•Plan bi-annual major fundraising events, budgeted to raise approximately $600,000 cumulatively and continue to act as interim for managing major fundraising events•Engage with current donors, beneficiaries of planned givers, attorneys and wealth management firms to manage the entire lifecycle of our planned giving program•Design and manage a bi-annual appreciation phone campaign, engaging, training and supporting 15-20 program participants that make calls to current donors•Manage stock and bond gifts while working closely with accounting on annual reporting•Assist marketing department in strategic planning for major donors

• Donor Officer– Mid-Level, Interim for Direct Marketing Manager

  • Nov 2005 - Mar 2008

  •Cultivating approximately 800 mid-level donors who have the potential to become major donors•Developed fundraising goals for each donor •Engaged in many networking events throughout the city to both acquire and maintain relationships•Collaborated with the development team to design and execute events, outreaches and other activities to engage current and prospective donors•Evaluated and approved content and quality of all direct mail pieces•Maintained effective relationship with internal and external vendors•Supported Marketing, Research, Communications, and Strategic Planning departments•Coordinated workflow to provide efficient and timely administrative support•Provided proofreading, editing, revising, and drafting support to department staff•Maintained an adequate inventory of corporate publications, advertising specialty items and promotional materials. •Interviewed and transcribed stories of guests for marketing publications.

• Donor Relations Representative

  • Jul 2003 - Nov 2005

  •Developed weekly performance reports on call volume and issue resolution•Created training manuals for improved new hire process •Provided excellent customer service to donors by answering questions, processing donations and problem solving

• Gift Processing Specialist

  • Oct 2002 - Jul 2003

  •Processed and entered donations consistently meeting individual goals for efficiency and accuracy•Cross-trained in other departments to increase process efficiency and company knowledge•Supported donor issue resolution process