Experience

Pink Boutique Ltd

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Care Agent

  • Feb 2022 - Present

  Skills Include: Communication. Empathy. Adaptability. Timeliness. Knowledge of products or services. Dependability. Problem-solving. Patience. Dealing with couriers Statistics comparing month on month/year on year Telephone skills Ecommerce skills: Product descriptions Excel quick tags for product Ensuring all products are website ready I have helped out with the Social Media side of the business, and this included: Being on photoshoots Uploading content to Tiktok, Facebook, Twitter and Instagram. I also have use of Microsoft Word, PowerPoint, and Excel. Show less



Lynn Clarke Leaholme Cottages

• United Kingdom

• Social Media Representative

  • Jan 2023 - Apr 2023

  I currently do freelance work in social media and includes the following: Creating content that engages with clientele, scheduling content and posts (mainly on Facebook and Instagram however I am knowledgeable about Tiktok). Excel to create scheduling plans and to log all working hours. Analysing which posts do well and which don't, and using this data to upload at the most suited times and which content the cliental prefers. I currently do freelance work in social media and includes the following: Creating content that engages with clientele, scheduling content and posts (mainly on Facebook and Instagram however I am knowledgeable about Tiktok). Excel to create scheduling plans and to log all working hours. Analysing which posts do well and which don't, and using this data to upload at the most suited times and which content the cliental prefers.



STANLEY LEARNING PARTNERSHIP

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Teacher

  • Apr 2021 - Feb 2022

  Skills included Knowledge of teaching and the ability to design lessons. The ability to work on my own. Leadership skills. To be thorough and pay attention to detail. The ability to come up with new ways of doing things. Patience and the ability to remain calm in stressful situations. Skills included Knowledge of teaching and the ability to design lessons. The ability to work on my own. Leadership skills. To be thorough and pay attention to detail. The ability to come up with new ways of doing things. Patience and the ability to remain calm in stressful situations.



TOPSHOP TOPMAN

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Assistant

  • Jul 2019 - Feb 2021

  Left due to company going into administration. Skills included: -Serving Customers -Till Cashier -Refunds and exchanges -Working in a busy and pressurised environment -Training other staff members in customer service - Stock count - Completing deliveries - Cashing up tills in both Topshop, Topman and Miss Selfridge - Doing DFA's - Having the responsibility of a safe key Left due to company going into administration. Skills included: -Serving Customers -Till Cashier -Refunds and exchanges -Working in a busy and pressurised environment -Training other staff members in customer service - Stock count - Completing deliveries - Cashing up tills in both Topshop, Topman and Miss Selfridge - Doing DFA's - Having the responsibility of a safe key



Outfit Fashion

• Retail Apparel and Fashion
• 100 - 200 Employee

• Sales Assistant

  • May 2017 - Jul 2019

  Left due to store closure. -Serving Customers -Till Cashier -Refunds and exchanges -Working in a busy and pressurised environment -Training other staff members in customer service - Stock count - Completing deliveries Left due to store closure. -Serving Customers -Till Cashier -Refunds and exchanges -Working in a busy and pressurised environment -Training other staff members in customer service - Stock count - Completing deliveries



Newcastle United Football Club

• United Kingdom
• Spectator Sports
• 300 - 400 Employee

• Food and Beverage Specialist

  • Sep 2016 - Nov 2016