Experience

Diabetes Australia

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Manager, Health Services, NSW & ACT

  • Mar 2019 - Present

  Responsible for the achievement of outcomes and contractual KPIs expected for our programs and for driving and delivering continuous improvement within our Health Services team. Responsibilities include:-Drive performance to meet outcomes and customer contractual key performance indicators within Health Services Department-Day to day management of the business operations and efficiently utilizing resources to meet contractual and internal organisational service level agreements and business objectives.-Workforce responsibilities to ensure Operations is adequately staffed to meet contractual service level agreements and demand -Ensure high quality service delivery while meeting budgetary constraints-Leadership and development of Health Services personnel, both direct & indirect reports -Management and performance coaching of Team Leaders and their direct reports through coaching, mentoring and succession planning. -Responsible for all recruitment of Health Professionals and through engagement activities reduce staff turnover-Driving and delivering continuous quality improvement within Health Services supporting colleague engagement and customer satisfaction-Performance Management of direct reports and advisory support to team leaders-Responsible for overseeing the Service Delivery complaint management and mitigation process-Staff Recruitment



Healthways Australia

• Senior Operations Manager

  • Jun 2016 - Nov 2018

  Responsible for the achievement of outcomes and contractual KPIs expected for our programs and for driving and delivering continuous improvement within our operational team. Responsibilities include:- Management of clinical and quality performance metrics and the initiation of appropriate action to ensure contractual obligations are fully met. - Delivery of our strategic plan and its supporting initiatives. - Leading a team of 58 staff (direct and indirect) including Team Managers, Assistant Managers, Registered Nurses, Exercise Physiologist and Dietitians. - Workforce responsibilities ensuring operations is adequately staffed to meet demand and contractual KPI's. -Staff RecruitmentKey Achievements:Successful and ongoing renewal of accreditation status via Australian Council of Healthcare Standards (ACHS)

• Clinical Quality Assurance Manager

  • Jun 2015 - Jun 2016

  Responsibilities Included:Quality and Training excellenceIdentifying, developing and implementing clinical best practice which drives performanceQuality ImprovementStandardization of clinical practiceContinuous Quality ImprovementComplaint & Incident Management Australian Council of Healthcare standards renewal

• Clinical Governance and Training Manager

  • Sep 2014 - Jun 2015

  Responsibilities Included:Development of Clinical Governance FrameworkAustralian Council of Health Care Standards Accreditation renewalIdentifying, developing and implementing clinical best practice which drives performanceIntimate knowledge of Healthways core business and operation.Thorough knowledge of Healthways products and servicesDevelopment and Delivery of new and ongoing training initiatives.Document Control Management Writing policyAnalyzing policy and recommending changesStaff Recruitment