Experience

MiIT Technologies Inc

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Support Analyst

  • fev. de 2020 - - o momento

  PROFESSIONAL EXPERIENCE Application Support Analyst Oct 2020-PresentMiIT Technologies Inc• Maintenance of the application and (Diagnose and troubleshooting technical issues)• Troubleshoot applications for all customers to better understand how to help them use the programs efficiently• Monitored performance dashboards, Autosys, alert mails for fail over and disaster prevention• Provided 24x7 Tier 3 rotating on-call support to prevent system defects or outages in production environment and operations.• Served as subject matter expert for new and existing team members by training and assisted them in various log analysis tools• Implemented job scheduling and managed files using crontab, coordinated change, alert, endpoint, and release management for periodic software releases/patches/rollouts• Lead and coordinate a cross-functional Team during system outages; configured, integrated, and maintained web servers and modified scripts in code level to enhance quality assurance• Evaluate documented resolutions by analyzing emerging trends to prevent from recurring issues• Achieved and noted for first-call resolution and highest levels of productivity single handedly• Earned solid reputation for resolving complex issues and providing exceptional customer service• Provided special assistance to support remote access in adherence to ITIL standard• Escalated issues as needed and maintained communication with customer and technical teams• Documented Knowledge base for the installation, configuration and troubleshooting procedures for software and hardware products