Experience

Hillsborough County Tax Collector

• United States
• Government Administration
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2021 - Present



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Mar 2020 - Nov 2020

  •Maintained long lasting relationships with existing customers. •Regularly educated customers on state and company requirements to maintain acceptable auto policies •Increased sales of additional products by identifying any gaps in coverages that satisfy the customers’ needs •Maintained long lasting relationships with existing customers. •Regularly educated customers on state and company requirements to maintain acceptable auto policies •Increased sales of additional products by identifying any gaps in coverages that satisfy the customers’ needs



Chili's

• United States
• Restaurants
• 700 & Above Employee

• Food Server

  • Oct 2018 - Jan 2020

  • Accurately inputted orders into POS system; balanced cash register; generated reports for credit and debit sales • Communicated with management, kitchen staff, and servers; ensured guests concerns were promptly addressed • Scheduled, coordinated, and prioritized reservations for parties and special events to accommodate customers • Accurately inputted orders into POS system; balanced cash register; generated reports for credit and debit sales • Communicated with management, kitchen staff, and servers; ensured guests concerns were promptly addressed • Scheduled, coordinated, and prioritized reservations for parties and special events to accommodate customers



EXPRESS

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • May 2018 - Oct 2018

  • Organized inventory and maintained attractive displays; ensured strategic placement of stock to maximize sales • Assisted on average 30-40 customers per day with selecting items and recommendations; generated $3K in sales • Upheld professional attitude with genuineness and enthusiasm; reflected the brand’s commitment to customers • Organized inventory and maintained attractive displays; ensured strategic placement of stock to maximize sales • Assisted on average 30-40 customers per day with selecting items and recommendations; generated $3K in sales • Upheld professional attitude with genuineness and enthusiasm; reflected the brand’s commitment to customers



Old Dominion University Bookstore

• United States
• Book and Periodical Publishing

• Retail Specialist

  • Jan 2018 - Oct 2018

  • Proactively enhanced customer experience; promoted the purchasing and exchanging of books and merchandise • Assisted customers and fulfilling demands; demonstrated proficient use of proprietary software and applications • Proactively enhanced customer experience; promoted the purchasing and exchanging of books and merchandise • Assisted customers and fulfilling demands; demonstrated proficient use of proprietary software and applications



JCPenney

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • Sep 2014 - May 2017

  • Influenced customer buying habits; showcased the quality, style, and fit of merchandise; solidified brand value • Maintained positive work environment; effectively communicated with customers, peers, and management • Ensured service operational standards were met in accordance with company defined practices and processes • Interacted with customers via telephone and face-to-face with a willingness to meet and exceed their needs • Demonstrated knowledge of company products and services to maximize sales and minimize returns Show less