Experience

CodeGreen Sustainability

• United States
• Professional Services
• 1 - 100 Employee

• Performance Reporting Team Lead

  • Dec 2022 - Present

• Manager

  • Feb 2015 - Feb 2023



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Process Manager

  • Oct 2014 - Jan 2015

   Troubleshoot the HALO/GAMMA application issues (AOTS tickets) proactively identifying problem root causes, taking issues to the responsible parties for resolution and validating system performance in production environment.  Analyzed End-to-End processes and resolved process issues for Halo & Gamma projects.  Collaborated with different vendors leading team meetings and calls for effective and sustainable solution of issues.  Presented daily and weekly metrics and reports to senior management highlighting measures for improvement in achieving timelines.  Detailed, in-depth validation and support for new product launch whenever requested by business. Halo/Gamma Validation flow like New Activation, Upgrade and order product flow after code push.  Coordinated with channel support team for Halo/Gamma Red Hat issues by pulling the required logs from the v-tiers and worked with Development team by recreating the issue and getting the logs.  Coordinated with AT&T (client-end) for gathering and incorporating new requirements or requirement changes as a resolution to existing production issues. Show less



Ruglots.com

• East Rutherford, New Jersey

• Data Manager and Customer Service

  • Jan 2014 - Aug 2014

  • Update Product information on company website. • Analyze online retail store data to comply for Google Trusted Stores. • Analytical skills, Good Communication Skills, Critical Thinking, Attention to Detail, Math Skills. • Maintain and document library of invoices and resolve all issues in same. • Determine quality improvement processes and resolve business related issues for customer base. • Administer all data for customer invoices and provide company metrics. • Supervise all client issues and coordinate with managers and supervisors and facilitate in deliverables. • Monitor and resolve all customer invoice data issues and coordinate with various vendors. • Coordinate with customers and staff and provide support to all data analysis. • Contribute to team effort by accomplishing related results as needed. • Product knowledge, quality focus, problem solving, market knowledge, documentation skills, listening, good communication skills, phone skills, resolving conflict, analyzing information, multi-tasking, quick books. Show less



Montclair State University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant - Economics and Finance

  • Sep 2012 - Dec 2013

   Assisted professors in publishing academic research papers by collecting and analyzing data.  Tutored under-graduate/graduate students in Micro/Macro Economics and Finance.  Conducted finance classes for finance databases/Bloomberg terminal and proctored exams in absence of professors.  Assisted professors in publishing academic research papers by collecting and analyzing data.  Tutored under-graduate/graduate students in Micro/Macro Economics and Finance.  Conducted finance classes for finance databases/Bloomberg terminal and proctored exams in absence of professors.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Summer Intern

  • May 2012 - Aug 2012

   Worked as a summer intern with VP Strategic Initiatives and Product Development.  Prepared commercial real estate and retail banks database facilitating segment banking divisions.  Analyzed data to make strategic advices for regional business development in the home mortgage and category in the US.  Prepared regional apps distribution estimations, application volume forecasts and banker penetration analysis reports.  Coordinated with in-house real estate consultants for capturing requirements and managed administrative activities. Show less



Montclair State University

• New Jersey

• Teaching Assistant - Information and Operations Management

  • Jan 2012 - Jun 2012

   Conducted computer lab sessions of MS office (Word, Power-point and Excel), advanced Excel, and Access basics for the under-graduate students.  Assisted Professors in grading, posting results on BlackBoard and other class related activities.  Conducted computer lab sessions of MS office (Word, Power-point and Excel), advanced Excel, and Access basics for the under-graduate students.  Assisted Professors in grading, posting results on BlackBoard and other class related activities.



Reliance Infrastructure Limited

• Mumbai Area, India

• Assistant Manager – Financial Planning and Internal Control

  • Nov 2007 - Jul 2011

   Prepared and presented HVDC Light and GIS concept papers, Detail Project Reports (DPR), Annual Operating Plan (AOP), annual budgeting, media release reports, risk management plan, power purchase agreements, corporate reports and technical reports, business and strategy development plans to management.  Analyzed power commodity market and cost-benefit for planning new EHV sub-stations in Mumbai region.  Represented planning section during inter-departmental, R-Infra Distribution, R-Infra Generation and State Transmission Utility (STU), Maharashtra Electricity Regulatory Commission (MERC) meetings.  Planned EHV transmission projects using MS Project while simultaneously working on Gantt charts, budgeting, tracking and monitoring progress using SAP-MM module.  Liaisoned with Government of Maharashtra to get Forest Clearance approvals for 220kV cable laying project.  Prepared compliance documents as a Member of Legal Committee to get ISO 9001 Quality management and ISO-14001 certification for Environmental Management.  Supported web revamping to post the transmission updates on R-Infra website.  Prepared organizational documentation for the Golden Peacock Innovation Award in 2009.  Represented as an Auditee for planning section during various internal audits.  Analytical skills, Good Communication Skills, Critical Thinking, Attention to Detail, Math Skills, Technical Skills, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking. Show less