Data Analyst

• Aug 2023 - Present

Zendesk Specialist and Customer Satisfaction Analyst

• Dec 2022 - Jun 2023

Mathematics Tutor

• Dec 2021 - Jan 2023

-Was approached by Mathematics Department to serve as tutor for University's Subject Tutoring Program -Supported students with helpful study habits and exam strategies -Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses -Was approached by Mathematics Department to serve as tutor for University's Subject Tutoring Program -Supported students with helpful study habits and exam strategies -Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses

FOH

• Oct 2018 - Mar 2022

-Trained new team members with positive reinforcement and respectful, encouraging coaching -Interacted with customers on a daily basis with the goal of delivering excellent, friendly customer service -Trained new team members with positive reinforcement and respectful, encouraging coaching -Interacted with customers on a daily basis with the goal of delivering excellent, friendly customer service

Teaching Assistant

• Sep 2017 - Dec 2017

-Was in charge of editing three rounds of 30 students' papers in an underclassmen entrepreneurship course-Provided thorough feedback on each paper both on grammatical content and the actual thoughts and ideas presented in the paper itself-Offered one on one conferencing to those who felt they needed it as well as held open email communication with each student so as to address any questions they did or didn't have

Student Teacher

• Jun 2017 - Aug 2017

-Taught a high school English Literature course on the overarching themes of Identity and Agency through the teaching of the book "Brown Girl Dreaming" by author Jaqueline Woodson-Designed curriculum from scratch-Completed detailed lesson plans including thorough scripts for each day in accordance with a nightly deadline-In charge of running classroom and lessons as well as grading work and providing feedback to students on their work-Worked with experienced high school English teacher as my mentor Show less

Writing Fellow

• Aug 2016 - May 2017

-Provided detailed feedback on the papers of my peers in areas of content and ideas and clarity-Sent out my feedback to each one of my fellowees so that they would have time to digest and read my comments-Then held mandatory one-on-one conferencing sessions with each fellowee to ensure the clarity of my comments as well as answer any further questions

Supervisor

• Mar 2016 - Oct 2016

-Supervised student workers by providing help and insight into any unsolved problems or various difficulties; served as an approachable and open ear-Simultaneously worked myself as well as kept watch over the overall order and cleanliness and smooth running of the establishment-Attended supervisor meetings to offer suggestions and work together to solve any on-going problems

Supervisor

• Jun 2016 - Aug 2016

-Worked as a supervisor in both the adult and adolescent overnight programs -Helped clients in whatever areas they needed support; provided sighted guide; stayed over night and remained on-call in case of any emergencies -Wrote and filed detailed reports of each shift and any happenings of note -Worked as a supervisor in both the adult and adolescent overnight programs -Helped clients in whatever areas they needed support; provided sighted guide; stayed over night and remained on-call in case of any emergencies -Wrote and filed detailed reports of each shift and any happenings of note

Overnight Camp Counselor/ Horseback Rising Instructor

• Jun 2015 - Aug 2015

-Was responsible for the well-being of a cabin of 8 girls -Designed and taught horseback riding lessons four times a day, five times a week -Shared the joint responsibility of caring for the horses and maintaining the barn with the other barn staff -Was responsible for the well-being of a cabin of 8 girls -Designed and taught horseback riding lessons four times a day, five times a week -Shared the joint responsibility of caring for the horses and maintaining the barn with the other barn staff

Tutor/Mentor

• Jan 2014 - May 2014

-Served as a reading mentor three times a week for first and second graders in the underfunded school district of Prince George's County in College Park, Maryland -Designed engaging lessons on writing and reading -Helped facilitate Maryland Reads day which involved bringing our students to the University of Maryland's campus and having them participate in a day full of activities and, of course, reading! -Served as a reading mentor three times a week for first and second graders in the underfunded school district of Prince George's County in College Park, Maryland -Designed engaging lessons on writing and reading -Helped facilitate Maryland Reads day which involved bringing our students to the University of Maryland's campus and having them participate in a day full of activities and, of course, reading!