Experience

TechnoPurple Tracking

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Lead - Customer Success and Operations

  • Jan 2020 - Present

  #Customer Success #End to End Project Deployment #Customer Retention # Process Improvement #Product Enhancement-Innovation

• Head Of Operations

  • Nov 2014 - Dec 2020

  1. Excellent background of managing big Operations & Service team along with onshore-offshore model.2. Define operational parameters, monetize competitive acquisitions, accelerate profitable business dealings and improve market share of the company. Manage organizational product information and develop product roadmaps to attain business goals. 3. Set up high yielding operations with cost-effective change management plans while working across multiple disciplines 4. Recommend process modifications to enhance operational efficiency and reduce capacity limitations & bottlenecks, thereby exceeding business productivity objectives.5. Ensure successful delivery of onsite expectations, fulfilment of orders along with the implementation of customer fulfilment strategy. Show less



Effective Information Services Pvt Ltd

• Mumbai Area, India

• Database Administrator

  • Sep 2011 - Oct 2012

  1. Maintaining Database of several Pharmaceutical Companies like Elan pharma , Palsons , Fourrts, Cratus , Medisun , Straunch as Field Monitoring System . 2. Providing Online Support to their Medical Representative. 3. Generating Sales Reports per weak to provide sales analysis of respective companies 4. Database Support by means of Backup. 1. Maintaining Database of several Pharmaceutical Companies like Elan pharma , Palsons , Fourrts, Cratus , Medisun , Straunch as Field Monitoring System . 2. Providing Online Support to their Medical Representative. 3. Generating Sales Reports per weak to provide sales analysis of respective companies 4. Database Support by means of Backup.