Trainer and Accessor

• Feb 2023 - Present

• Creating and updating training materials to keep pace with changes in AWS technology and the needs of the industry. • Providing mentorship and guidance to students as they progress through their training. • Collaborating with other instructors and Academy IT staff to develop and improve training programs. • Delivering Training to students with a focus on recent technologies. • Developed customized training programs based on the specific needs of clients. • Created and delivered remote training programs using online tools and learning management systems. • Assisted in the development and maintenance of the company's IT infrastructure Show less

Operations Support Admin

• Dec 2022 - Mar 2023

Help Desk Analyst

• Feb 2021 - Apr 2022

• Worked as a passionate and dedicated Help Desk Analyst in the IT Department, assisting up to 10 people per day helping through XenDesk Ticketing System. • Collaborated with the IT Team to migrate data from local servers to the cloud and ensure up-to-date security software on all employee computers. • Researched and resolved data discrepancies with troubleshooting teams. • Provide level 1 IT support and ensure smooth operation of devices and internet connectivity • Create user accounts and manage their properties in Server 2019 Active Directory • Create and link Group Policy Objects (GPO) in Active Directory • Configure MS 365 user properties, access permission, and licensing through the admin centre • Perform troubleshooting on MS Operating Systems, video conferencing systems, and hardware • Provide on-site technical support and remote support to end-users via Remote Desktop Connection, Zoom, and Team Viewer • Create, maintain, and update technical documentation and a history of the support incident, as required • Provide follow-up support regularly to maximize customer satisfaction • Troubleshoot windows 10, PC hardware, peripherals, monitors, printers, and networking issues Show less

Roshan

• Aug 2020 - Aug 2020

Website Developer (Project) Double Fresh Halal Meat – Melbourne and Aspire Ability NSW • Designed and created a fully functional E-commerce website, proactively liaising with company owners to ensure timely delivery and satisfaction. • Configured E-Commerce backend and integrated payment gateways to allow client to accept secure online orders and payments. • Tested and managed site to ensure accessible and responsive user interface (UI), allowing for exceptional user experience (UX) across all devices. Show less