Experience

Berkins Blend Café

• United States
• Restaurants
• 1 - 100 Employee

• Senior Administrative Coordinator

  • Oct 2023 - Present

  Hartford County, Connecticut, United States • Provide comprehensive administrative and project support to Manager. • Identify and resolve administrative problems and issues. Analyze operating practices, processes, and procedures. • Draft and prepare proposals for signature, as well as proofread and edit confidential and sensitive information. • Assist management with ongoing projects as assigned, balancing short and long-term deadlines. • Submit invoices and reconcile outstanding invoices. • Conduct employee screening… Show more • Provide comprehensive administrative and project support to Manager. • Identify and resolve administrative problems and issues. Analyze operating practices, processes, and procedures. • Draft and prepare proposals for signature, as well as proofread and edit confidential and sensitive information. • Assist management with ongoing projects as assigned, balancing short and long-term deadlines. • Submit invoices and reconcile outstanding invoices. • Conduct employee screening and scheduling interviews. Create detailed, accurate calendar appointments for management and internal meetings on shared calendars. • Ensure efficient and smooth day-to-day operation. Show less



WM

• United States
• Environmental Services
• 700 & Above Employee

• Project Manager

  • Dec 2020 - Oct 2023

  Windsor, Connecticut, United States Responsible for the management and execution of any customer contract event including new customer implementations, contract renewals, existing customer projects, and de-implementations Serve as Project Managers for all implementations and de-implementations including managing, tracking and reporting of all progress. Also provides assessment and recommendations to management through project progression including identifying any areas of risk Analyze data to create vendor bid… Show more Responsible for the management and execution of any customer contract event including new customer implementations, contract renewals, existing customer projects, and de-implementations Serve as Project Managers for all implementations and de-implementations including managing, tracking and reporting of all progress. Also provides assessment and recommendations to management through project progression including identifying any areas of risk Analyze data to create vendor bid documents for procurement of services to fulfill contractual obligations by Vendor Relations department Manage and facilitate logistical execution with Waste Management’s Operational (Market) Areas to fulfill contractual obligations and resolve issues Monitors overall work flow to ensure timely completion of projects and daily work requirements Resolves issues arising from internal department functions, or as brought forth by internal or external customers Tracks issues to resolution within department and in partnership with other groups Monitor and manage vendor payable adjustments to ensure timely and accurate customer billing and vendor invoicing Prepares reports on data summaries, changes, and trends for use by management Conduct departmental audits to ensure compliance with internal business processes and contractual obligations including price, cost, and service configurations Lead meetings with employees and external customer/vendors to track projects progress against critical path dates and dependencies Recommends changes, updates and processes for continuous improvement in areas of expertise Assists with special projects within Launch department or as part of cross-functional teams as required or assigned Subject Matter expert for assigned functions

• Team Manager

  • Oct 2018 - Dec 2020

  Windsor, Connecticut • Provide daily guidance and assistance to 20 contact center representatives. Serve as a coach to agents on professional growth and business goals. • Serve as a spokesperson for new hire onboarding. Provide ongoing training to new hire contact center representatives. • Oversee offshore team. Provide support and guidance regarding policies and procedures. • Analyze inefficiencies in current processes. Determine areas of improvements and implement new systems to improve team outcome.

• Implementation Coordinator

  • May 2016 - Oct 2018

  Windsor, Connecticut • Prepared client/location service levels. Inputted data into Acorn and MAS for new client launches, projects, etc. Facilitated updates. Served as point of contact for follow ups. • Served as lead for tracking Vendor Schedule A acceptances and rejections; Accessed, resolved, or escalated accordingly. • Appointed Launch Event Coordinator Lead. Created events budgets through collaboration with upper management. Coordinated team meetings, social events and community serve engagements.… Show more • Prepared client/location service levels. Inputted data into Acorn and MAS for new client launches, projects, etc. Facilitated updates. Served as point of contact for follow ups. • Served as lead for tracking Vendor Schedule A acceptances and rejections; Accessed, resolved, or escalated accordingly. • Appointed Launch Event Coordinator Lead. Created events budgets through collaboration with upper management. Coordinated team meetings, social events and community serve engagements. Communicated monthly announcements/reminders.

• Customer Service Rep I

  • Jul 2015 - May 2016

  Windsor, Connecticut • Reviewed customer service inquiries and processed transactions of all complexity within business segment independently and proficiently. • Maintained a high-volume workload within a fast paced environment. Assisted an average of 40-60 callers daily and consistently. • Improved call management information database efficiency, through active listening of customer needs, issues, and requests.