Experience

Aspen Pharma Australia

• Pharmaceutical Manufacturing
• 500 - 600 Employee

• Infant Nutrition Advisor & Careline Consultant

  • May 2017 - Present



Call Centrix t/a Dynex.IT

• The Woodlands Office Par

• Service Delivery Manager

  • Apr 2016 - Apr 2017

  • Overseeing the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. • The goal of establishing uniform processes and procedures, is to ensure that each customer gets the same experience from the onset of contact. • The service delivery manager has general oversight over employees involved in the delivery process, even though he may not be their direct manager. Managers who receive complaints or feedback on a particular work team or employee will share those comments with managers and staff involved. • To reduce costs and streamline the impacting the client experience, he might eliminate paperwork, unnecessary service steps or non-value-added features. For technology service providers, an emphasis should be placed on the efficient delivery of hardware and software services. Some managers develop process without adversely tiered pricing plans that let customers pay more for higher or more involved levels of service. • A key role for the service delivery manager is to constantly assess customer feedback and make necessary improvements. Managers typically conduct evaluations with customers on the phone, via e-mail or through postal mail. Managers might set customer satisfaction goals on various individual criteria as well as the total customer experience. When scores fall below these thresholds, the manager may conduct additional research and take steps to correct deficiencies. For example, some customers might feel like parts of the process are slow or delayed. By identifying and analysing the issues, the service delivery manager can work on eliminating objections. Show less



Aspen Pharma Group

• South Africa
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Account Manager

  • Jul 2014 - Apr 2017

  • Establishes, develops and maintains business relationships with current and prospective Pharmacies in the assigned territory/market segment to generate new business for the organization’s products/services. • Makes telephone calls presentations to existing and prospective customers. • Researches sources for developing prospective customers and for information to determine their potential. • Develops clear and effective written proposals/quotations for current and prospective customers. • Expedites the resolution of customer problems and complaints. • Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups. • Analyses the territory/market’s potential and determines the value of existing and prospective customers value to the organization. • Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities. • Identifies advantages and compares organisation’s products/services. • Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment. • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services. • Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. Show less



Axiz (Pty) Ltd

• South Africa
• IT Services and IT Consulting
• 400 - 500 Employee

• (Max ASP) Internal Account Manager - Cisco Division

  • Sep 2013 - Sep 2014

  Lead Generation for Cisco Overview The Sales Lead Generation Specialist is responsible for prospecting, qualifying and generating new sales leads. This individual will be a highly motivated, self-starter, able to identify and develop new business prospects from multiple sources including inbound marketing leads, prospect lists, discovery and individual research. A dynamic personality with a drive to reach decision makers is essential! • Follow up on leads and conduct research to identify potential prospects. • Conduct a needs analysis and determine prospects pain points • Identify key buying influencers within these prospects to determine budget and timeline. • Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. • Manage data for new and prospective clients in Salesforce.com, ensuring all communications are logged, information is accurate and documents are attached. • Prepare and analyse sales pipeline reports and dashboards. Show less



Trimega Laboratories

• United Kingdom
• Biotechnology Research
• 1 - 100 Employee

• Client Services

  • Mar 2011 - Sep 2013

  Trimega Laboratories Limited carries out Drugs of Abuse analysis on behalf of family law customers. The Client Services Team interfaces directly with clients to provide all-round customer care. JOB PURPOSE • To provide support to external customers and internal departments, building and maintaining relationships using a combination of quality, knowledge of our products and processes and excellent customer service. Trimega Laboratories Limited carries out Drugs of Abuse analysis on behalf of family law customers. The Client Services Team interfaces directly with clients to provide all-round customer care. JOB PURPOSE • To provide support to external customers and internal departments, building and maintaining relationships using a combination of quality, knowledge of our products and processes and excellent customer service.



ExecuJet Aviation Group

• Switzerland
• Airlines and Aviation
• 300 - 400 Employee

• Account Manager

  • Mar 2005 - Nov 2008

  • Troubleshoot actual and potential problem areas • Liaise with customers (existing or potential) to determine details and flight requirements • Prepare quotations accordingly. • Establish confirmation or rejection of quotations. • Confirm all details pertaining to flight requirements. • Complete all relevant documentation. • Ensure on-going communication with Dispatch and Aviation Services. • Cultivate, update and maintain the CRM System (Flight Operation Crew & Aircraft Scheduling – FOCAS) • Communicate with clients on a regular basis to confirm flight arrangements and implement any necessary changes. • Conduct a post-flight follow-up call and respond to feedback. • Cultivate all business relationships to facilitate sales. Show less



Barloworld Logistics

• South Africa
• Truck Transportation
• 700 & Above Employee

• Logistics administrator

  • 2008 - 2008

• Logistics administrator

  • 2008 - 2008