Experience

TD Auto Finance

• United States
• Banking
• 700 & Above Employee

• Corporate Communications Manager

  • Jun 2020 - Present

  Farmington Hills, Michigan, United States

• Sales Support Manager

  • Feb 2013 - Jun 2020

  Farmington Hills, MI Coach, develop, train, and manage Sales Support and Business Development Specialists and their activities. This includes, but is not limited to, setting realistic expectations; provide support and guidance in goal setting and achievement; provide timely and meaningful feedback (including performance assessments within scheduled timelines); chair regular staff meetings; create an environment conducive to productivity, respect for diversity, and a harmonious employment experience; provide… Show more Coach, develop, train, and manage Sales Support and Business Development Specialists and their activities. This includes, but is not limited to, setting realistic expectations; provide support and guidance in goal setting and achievement; provide timely and meaningful feedback (including performance assessments within scheduled timelines); chair regular staff meetings; create an environment conducive to productivity, respect for diversity, and a harmonious employment experience; provide discipline as appropriate to maintain performance and behaviors in accordance with the standards of conduct, Code of Conduct, and all other policies, practices and laws With sales partners and leadership, develop initiatives and strategies to enhance the effectiveness and productivity of the sales support and business development team and its impact on sales success. Administer all aspects of the Sales Support processes for the company. Develop and refine sales support and business development administration policies, procedures, and performance reports. Develop sales support performance (measurement) indices and recommend operational methods and procedures to maximize efficiency. Own escalated internal and external customer issues to ensure completion and appropriate follow up to sales and dealers. Perform other responsibilities as customers and the business needs and requires. Partner with Regional and Area Sales leaders to develop comprehensive sales competence within the Business Development staff. Grow application volume consistently and with a sense of urgency. Collaborate with other SSMs to build a coaching culture, and consistency between teams. Celebrate and reward team and individual success.

• Sales Support Specialist

  • Feb 2011 - Feb 2013

  Farmington Hills Primary contact and liaison for the sales staff to the Farmington Hills support functions; signing up dealers, problem solving, trouble shooting, and administrative tasks Coordinate with sales team to improve sales performance for existing dealers Provide technical support to the sales team and dealers on TDAFconnect, DealerTrack and RouteOne Head of the legacy portfolio until liquidation, responsible for leading designated SSS agents in the collection of deficit reserves. YTD… Show more Primary contact and liaison for the sales staff to the Farmington Hills support functions; signing up dealers, problem solving, trouble shooting, and administrative tasks Coordinate with sales team to improve sales performance for existing dealers Provide technical support to the sales team and dealers on TDAFconnect, DealerTrack and RouteOne Head of the legacy portfolio until liquidation, responsible for leading designated SSS agents in the collection of deficit reserves. YTD collected 1.2million in legacy reserved owed. Played and intricate role in assisting funding on aged and rejected contracts to ensure that dealers are notified and deals corrected and funded in a timely fashion Primary contact for numerous projects in within Sales Support to ensure timely completion



FCA Fiat Chrysler Automobiles

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Retail Credit Analyst

  • Jun 2010 - Feb 2011

  Perform in-depth analysis, investigation, and decision retail and lease credit applications based on the company risk policy and the 4 C’s of credit Perform detailed verification and documentations for all applications that meet the approval criteria Provide superior customer service while building professional rapport with clients to sustain acceptable cashing ratios and a balance portfolio mix Assist clients and funding department with any contract problems and funding issues that… Show more Perform in-depth analysis, investigation, and decision retail and lease credit applications based on the company risk policy and the 4 C’s of credit Perform detailed verification and documentations for all applications that meet the approval criteria Provide superior customer service while building professional rapport with clients to sustain acceptable cashing ratios and a balance portfolio mix Assist clients and funding department with any contract problems and funding issues that may occur Analyzed dealer reserve statements and contacted Dealers to collect on outstanding dealer reserves.

• Operations Analyst - Bankruptcy Liaison

  • Jul 2008 - Jun 2010

  Manage and analyze Midwest, Southeast, and Northeast Bankruptcy Portfolio worth over $100 million. Communicate daily with outside counsel to determine appropriate course of action to ensure adherence to the bankruptcy code to avoid potential litigation. Project team member in successful development of collection strategy on bankrupt accounts with a non filing party. Additional revenue of $750,000. Evaluate accounts to determine overall cost benefit of assigning to outside counsel… Show more Manage and analyze Midwest, Southeast, and Northeast Bankruptcy Portfolio worth over $100 million. Communicate daily with outside counsel to determine appropriate course of action to ensure adherence to the bankruptcy code to avoid potential litigation. Project team member in successful development of collection strategy on bankrupt accounts with a non filing party. Additional revenue of $750,000. Evaluate accounts to determine overall cost benefit of assigning to outside counsel or internally for bankruptcy handling. Annual savings $546,000. Support the field organization by coordinating and delivering ongoing training material, escalated calls, bankruptcy questions and interpretation of the bankruptcy processes. Prepared for CFC system conversion to AF by setting up test cases and scenarios in the UAT system Created training power points and facilitated the bankruptcy training to ensure a smooth transition of the bankruptcy portfolio to Jacksonville, Florida.

• Team Leader (Collections / Exceptions)

  • Nov 2006 - Jul 2008

  Responsible for ensuring customer satisfaction by handling escalated supervisor calls and confirming and end result that will benefit the customer and the business needs. Trained and motivated 12 –16 UAW represented agents to ensure goal achievement. Identified process improvements and taking the initiative to ensure implementation in a timely fashion.



DaimlerChrysler Financial Services

• Customer Service Representative

  • Jul 2001 - Nov 2006

  Maintained a portfolio of retail and lease customer accounts, utilizing collection tools and techniques to reduce delinquency. Applied systemic thinking, interpersonal dynamics and developed practical solutions along with proven negotiation skills to resolve conflicts. Served as a mentor for new hires Train high school students in the Pontiac School district regarding establishing, maintaining, and utilizing credit effectively