Patient Care Specialist

• Oct 2016 - Present

Director of Hospitality

• Sep 2014 - Oct 2016

Managing the front and back of the house including Cooks and Dietary Server Staff. Executing a weekly menu, ordering, scheduling, resident specialized diets, working along with the Care Staff and any resident issues,family members. End of life Hospice dedicating time to the families providing nourishment around the clock. Daily documentation of State requirements.

Front Desk Receptionist

• Feb 2014 - Sep 2014

Customer Service Consultant

• Oct 2012 - Apr 2014

The position has multiple job duties. Pricing, computer software program (FastTrack), six phone lines, consulting customers/clients on vehicle type, showing of vehicles, pricing on hourly minimum, confirming runs, processing payments, gaining a repore with the customer, customer follow up. The position has multiple job duties. Pricing, computer software program (FastTrack), six phone lines, consulting customers/clients on vehicle type, showing of vehicles, pricing on hourly minimum, confirming runs, processing payments, gaining a repore with the customer, customer follow up.

Dining Room Supervisor /Lead Server

• Jun 2012 - Oct 2012

Daily side work/prep work, daily organization of wait station, daily record keeping of resident meals, assignments for wait staff, assisting wait staff as needed. Coordinating cleanup of Dining Room and kitchen. Daily side work/prep work, daily organization of wait station, daily record keeping of resident meals, assignments for wait staff, assisting wait staff as needed. Coordinating cleanup of Dining Room and kitchen.

Andiamo Riverfront

• Oct 2011 - Jun 2012

Prepared food, desserts and helped to get Andiamo Pizza Pie ready to be opened. Trained kitchen staff about the basics of food preparation and health department regulations of food safety. Prepared food, desserts and helped to get Andiamo Pizza Pie ready to be opened. Trained kitchen staff about the basics of food preparation and health department regulations of food safety.

Renaissance Center

• Oct 2011 - Jun 2012

Assistant to Manager of the kitchen staff of approximately ten employees. Prepared and cooked meats, salads and sandwiches. Food tastings were also a part of the job which also included preparation and setting up for businesses in the Renaissance Building to visually see and taste the food. Assistant to Manager of the kitchen staff of approximately ten employees. Prepared and cooked meats, salads and sandwiches. Food tastings were also a part of the job which also included preparation and setting up for businesses in the Renaissance Building to visually see and taste the food.

Community Liaison

• Feb 2011 - Aug 2011

Researched and made phone calls to promote the Wellness Home Healthcare services. Marketed to Hospitals, Doctors Offices and provided in house meetings with a brief summary of our company and lunch provided. Researched and made phone calls to promote the Wellness Home Healthcare services. Marketed to Hospitals, Doctors Offices and provided in house meetings with a brief summary of our company and lunch provided.

Assistant Director

• Jan 2008 - Jan 2011

Resident Manager

• Jan 2003 - Jan 2008

Leasing Agent

• Jan 2001 - Jan 2003

Served as assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Results: Quickly became a trusted manager/assistant to the management group, executive staff and community director. Also earned a reputation for maintaining a positive attitude and producing high-quality work as well as resident retention and placement of seniors in the senior housing community. Served as assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Results: Quickly became a trusted manager/assistant to the management group, executive staff and community director. Also earned a reputation for maintaining a positive attitude and producing high-quality work as well as resident retention and placement of seniors in the senior housing community.