Rosendo De Robles

System Administrator at Penta
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Contact Information
us****@****om
(386) 825-5501
Location
AE
Skills

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5.0

/5.0
/ Based on 2 ratings
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Alvin Cruz

This guy is a very hard working and knowledgeable to his work, One of the best System Engineer on our team.

Zeenat Housee

Rosendo is professional in his way of working. He is efficient and takes initiative in his daily tasks. He brings alot of passion and dedication into what he does. With his strong IT skills coupled with a bubbly personality, I anticipate a very sucessful career. Pleasure working with you!

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Jan, 2023
    - Nov, 2024

Experience

  • Penta IT Services
    • Switzerland
    • Information Technology & Services
    • 1 - 100 Employee
    • System Administrator
      • Nov 2011 - Present

      • Working on a shifting schedule as we are on operations to aid our client’s concern 24/7 • Managing Active Directory, Group Policies, NAS, MS Exchange 2010 & 2013, VMWare vSphere Client, Citrix Servers, ESET Anti-Virus Server, RSA, F5, and BlackBerry Enterprise Server. • Configuration and setup of Nortel, Avaya & Cisco IP Phones. • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. • Phone handling and answering customer’s queries • Creating and updating fault tickets using MSP software • Administer all equipment, hardware and software upgrades. • Conduct research on network products, services, protocols, and standards in support of network products and services. • Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery. • Practice network asset management, including maintenance of network component in inventory and related documentation and technical specifications information • Administer and maintain end user accounts, permissions, and access rights. • Perform server and security audits.

  • Verdaus Landscape Architects
    • United Arab Emirates
    • Architecture and Planning
    • 1 - 100 Employee
    • Network Administrator
      • Jun 2011 - Sep 2011

      •Responsible for the planning, purchasing, installing, configuring, monitoring, supporting, and optimizing all hardware and software, and user support. •Manage security solutions, including firewall and anti-virus. •Manage all network hardware and equipment, including routers, switches, hubs, and UPS. •Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. •Ensure network connectivity of all workstations. •Administer all equipment, hardware and software upgrades. •Perform network design and capacity planning. •Conduct research on network products, services, protocols, and standards in support of network products and services. •Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery. •Practice network asset management, including maintenance of network component in inventory and related documentation and technical specifications information •Administer and maintain end user accounts, permissions, and access rights. •Perform server and security audits. •Perform system backups and recovery. •Recommend, schedule, and perform network improvements, upgrades, and repairs.

  • Dubai Contracting Company LLC
    • Construction
    • 100 - 200 Employee
    • Junior Planning Engineer cum Computer Engineer
      • Aug 2008 - Jun 2011

      •Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure. •Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures. •Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor. •Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation. •Prepares users by designing and conducting training programs; providing references and support. •Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software. •Assigned in Saudi Arabia for a week to set-up Network & System.

  • Teuto Window & Doors
    • Ras Al Khor Industrial Area, Warehouse No. 7 + 8 P.O. Box 36676 Dubai U.A.E.
    • System Administrator
      • Jul 2008 - Aug 2008

      •Administer and maintain server to ensure high availability of hardware systems, applications and databases through regular performance of system health checks, backup/restore, housekeeping, and security checks. •Performs troubleshooting for server, desktop computers, laptops, network and other supported operating systems and software applications. •Performs installation and configuration of software, utilities, tools, applications/systems in server, desktop computers and laptops. •Performs installation and configuration of hardware, infrastructure components, devices and peripherals. •Installs and configures patches and upgrades for operating systems, system software, and database software. •Performs hardware/network/operating system hardening. •Provides user’s access to required servers and/or systems according to the defined access levels (read only, read/write, etc.). •Recommends hardware, software, system or technology upgrades to improve system performance and availability.

  • ACS, a Xerox Company
    • 37th Floor, RCBC Plaza, 6819 Ayala Avenue, Makati Metro, Makati City
    • I.T. Analyst
      • Feb 2008 - Jun 2008

      •Responsible in managing the Active Directory. •Manage and maintain File Server, ISA Servers and Domain Controllers. •Manage WSUS server for the anti-virus/Microsoft updates to be pushed to PC clients under ACS domain. •Manage the Microsoft Windows policies thru the use of GPO. •Phone and E-mail support for 1,200 employees of ACS. •Provide assistance in handling projects with the IT Manager. •Handle support to AVAYA phones and PABX. •Analyzed and resolved software issues encountered by the agents. •Coordinates to local vendor regarding issues on IT hardware peripherals. •Perform service tickets on Alteris and Service Center. •Setting-up servers.

  • Shell Shared Services
    • 41st Floor, RCBC Plaza, 6819 Ayala Avenue, Makati Metro, Makati City
    • I.T. Team Leader
      • Jun 2005 - Feb 2008

      •Manage and supervise 6 IT Staffs in shifting schedule. •Provide technical expertise for the operation team. •Served as listed Focal Point in Software installation thru DRA portal. •Assist employees with questions on customer service, company procedural issues and computer operations. •Track and report network faults to the service provider. •Phone and email support for over 1,600+ customers. •Track and record the service tickets on Service Center. •Manage and supervise 6 IT Staffs in shifting schedule. •Provide technical expertise for the operation team. •Served as listed Focal Point in Software installation thru DRA portal. •Assist employees with questions on customer service, company procedural issues and computer operations. •Track and report network faults to the service provider. •Phone and email support for over 1,600+ customers. •Track and record the service tickets on Service Center.

  • Microbase
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Engineer
      • Jun 2004 - Jun 2005

      •Built and upgraded systems, installed software and performed general troubleshooting and maintenance for business clients. •Built relationships with customers through attention to detail in defining needs and providing effective service and solutions. •Developed the ability to evaluate and troubleshoot utilizing problem solving capabilities and accomplish repairs quickly and efficiently. •Built and upgraded systems, installed software and performed general troubleshooting and maintenance for business clients. •Built relationships with customers through attention to detail in defining needs and providing effective service and solutions. •Developed the ability to evaluate and troubleshoot utilizing problem solving capabilities and accomplish repairs quickly and efficiently.

Education

  • Mapua Institute of Technology
    BS, Computer Engineering
    1999 - 2004

Community

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