Experience

American Radiology Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• New Hire Trainer/Manager

  • Mar 1997 - Present

  New Hire Training Specialist (2008-Present)- Responsible for the supervision and training of all new staff to an in-bound multi site Call Center. Oversee continued training and development of current Call Center staff. Schedule and develop training for the new RIS system. Coordinate all updates to the Call Center's Desk Reference Guide. Perform probationary evaluations for all direct report new hires. Assist with day-to-day operations to insure proper staffing. Process payroll in Kronos system on a bi-weekly basis. Order supplies on a monthly basis for the Call Center. Special projects as assigned by Manager or Director. Call Center Assistant Manager (2003-2008): Supervised staff of 39 schedulers for an in-bound Radiology multi site Call Center. Managed day-to-day operations for all Call Center sites. Interviewed and hired all scheduling staff. Perform probationary and annual employee evaluations. Oversee Navigator system to appropriately staff Call Center daily. Perform quarterly audits for the scheduling staff. Coordinate daily statistical reports of the manager and senior leadership. Oversee and recommend disciplinary action for all direct reports within the guidelines of company policy. Ensure customer satisfaction in all scheduling activities. Assisted Manager with other duties as assigned. Show less



HIP

• United Kingdom
• Retail

• Administrative Assistant/Supervisor

  • Jun 1992 - Oct 1996

  Supervised 18 clerical staff for a multi specialty medical clinic (Internal Medicine, Surgery, OB/GYN, Pediatrics, Dermatology). Responsible for the day-to-day operation of the office. Maintained the clinic schedule for 29 specialty physicians. Processed staff payroll on a weekly basis. Handled patient concerns and complaints. Assisted with coverage for all areas of the office. Ordered and maintained office and medical supplies for the clinic. Assisted with duties from the Administrator as assigned. Show less