Experience

IntelliQ

• United Kingdom
• Software Development
• 1 - 100 Employee

• Support Analyst

  • Mar 2016 - Present



eviivo

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Support Advisor - 1st & 2nd Line Technical Support

  • Jun 2014 - Mar 2016

  • Assist staff and customers in resolving technical problems they may be experiencing with the company software. • Access customer PCs to trouble shoot technical issues including the analysis of antivirus and firewall software impacts • Provide support and advice to resolve customer queries by phone and email • Address customer specific issues and provide training and advice on the use of the software product across the RMS (Revenue Management Services) and PMS (Property Management Services) • Escalate genuine technical issues to the 3rd line Team using issue logging software • Ensure that customer technical issues are dealt with swiftly, professionally and result in the resolution of problems to the satisfaction of the customer • Handle general support queries in addition to technical issues • Creating and managing clients Domains and Mailbox • Writing SQL queries



Streatham Park Surgery

• London, United Kingdom

• Medical Administration / Trainer / Deputy Manager

  • Apr 2008 - May 2014

  • Provide technical support for initial fault diagnosis within the practice. • Act as the first point of contact to resolving IT problems within the practice. • Assist the clinicians with computers, printer and other IT related problems. • Update, delete and maintain practice intranet. • Training new members of staff according to the practice protocols. • Ensure smooth running of the reception area. • Review and update practice protocols. • Ensure back up is carried out daily. • Act as the first point of contact between patient and doctor. • Maintain confidentiality at all time. • Ensure that all enquiries from patients are dealt with in an efficient and courteous. • Provide GPs locum cover. • Ensuring stock levels of all forms / equipment are adequately replenished in according with check list.



Lister Primary Care Centre

• London, United Kingdom

• Reception Manager / Administrator

  • Nov 2005 - Dec 2007