Experience

PATRICIA

• Lithuania
• Financial Services
• 100 - 200 Employee

• Customer Service Agent

  • Apr 2021 - Present

  -Identify and access customers' needs to achieve satisfaction. -Build sustainable relationships and trust with customers through open and interactive communication. -Handle customer complaints, and provide appropriate solutions and alternatives within the time limits. -Maintaining a positive empathetic and professional attitude toward customers at all times. -Identify and access customers' needs to achieve satisfaction. -Build sustainable relationships and trust with customers through open and interactive communication. -Handle customer complaints, and provide appropriate solutions and alternatives within the time limits. -Maintaining a positive empathetic and professional attitude toward customers at all times.



3CHUB BRAND MANAGEMENT COMPANY

• Nigeria
• Retail
• 1 - 100 Employee

• Customer Service Consultant

  • Oct 2017 - Jul 2020

  -Confer with customers by telephone or in-person to provide information about products, take or enter orders and obtain details of complaints on gadgets sold. -Resolve customer service or billing complaints by performing activities such as exchanging electronic merchandise, refunding money, or adjusting bills. -Solicit sales of new or additional services or products such as phones, gadgets, and accessories. -Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for possible returned goods. Show less