Experience

Woodland Elementary School
• United States
• Education Administration Programs
• 1 - 100 Employee
• New Opportunities

  • 2017 - Present


OnProcess Technology

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Trainer

  • Oct 2013 - Present

  OnProcess Technology, Ashland Ma October 2013 – PresentTraining / Documentations• Continuously developing, coordinating and leading employee new hire orientation.• Conducting ongoing training for new and existing programs via classroom and webinars. • Working with Client Facing to developing training materials for new programs and revamping existing programs.• Created the Noble Composer Audio PowerPoint training that was developed for the Home Users for the SSCO programs and refresher training for any agents to reference, when needed.• Worked 4 months with our colleagues in Sofia, Bulgaria training new agents via web on transitions programs to their facility. • Creating proper training agendas and certification exams for existing and new programs, monitoring the certification process to ensure we are achieving the goal of certifying and recertifying agents on a yearly basis.• Worked closely with IT management to store and create documentations correctly when OnProcess migrated to a new server. • Creating and updating existing documentations for the My Favorites page using Microsoft Word, bookmarking, hyper linking, creating charts and step by step actions. Show less

• LSR3 Cisco Logistics Rep

  • Feb 2013 - Oct 2013

  •Perform/Handle outbound or inbound customer communications via phone or email•Advise customers on behalf of OPT’s client’s•Follow and communicate detailed instructions as outlined in each program guide•Appropriately handle challenging and unique customer situations in accordance with OPT policies •Identify and escalate data or program specific issues to appropriate level of management



Putnam Investments

• United States
• Financial Services
• 700 & Above Employee

• Order Room

  • 1996 - 2011

  • Perform/Handle outbound or inbound customer communications via phone or email • Advise customers on behalf of OPT’s client’s • Follow and communicate detailed instructions as outlined in each program guide • Appropriately handle challenging and unique customer situations in accordance with OPT policies • Identify and escalate data or program specific issues to appropriate level of management • Perform/Handle outbound or inbound customer communications via phone or email • Advise customers on behalf of OPT’s client’s • Follow and communicate detailed instructions as outlined in each program guide • Appropriately handle challenging and unique customer situations in accordance with OPT policies • Identify and escalate data or program specific issues to appropriate level of management