Assistant Vice Principal

• Oct 2021 - Present

Regulated International Student Immigration Advisor (RISIA)

• Sep 2017 - Dec 2021

Regulated by the Immigration Consultans of Canada Regulatory Council (ICCRC).Responsible for: - Updating internal procedures/guidelines related to immigration for international students. - Producing pamphlets and instruction guides for students on all related fields. - Updating online information to ensure that it is accurate, and useful to students, prospects and immigration officers. - Running workshops for students on key subjects such as the rules surrounding off-campus work and the Post-graduation Work Permit Program.- Maintaining knowledge of updates to immigration programs that impact students and sharing best practice with other RISIAs and RCICs across Canada.

Student Services Manager

• Oct 2015 - Oct 2021

Responsible for ensuring that the needs of our diverse student population are met, including the following: - Identifying gaps in service delivery and developing initiatives that benefit the student body. - Overseeing the development of communications with future international students to help them prepare for their new lives in Vancouver. - Developing and managing student orientation and transition programming, coordinating with academic program staff, the Admissions department and administrative staff, to ensure smooth service delivery.- Managing student medical insurance enrollment.- Managing coordination of on-campus events including Health & Wellness Weeks and Graduation and transition events.- Expanding and maintaining the Columbia College student volunteer program.- Overseeing communications to existing students, developing new campaigns and managing online booking systems for academic advising and the tutorial centre. - Supervision of the following Student Services staff: Student Activities Coordinator, Communications Coordinator and Student Services Assistants.

Student Services Coordinator

• May 2014 - Sep 2015

Responsibilities included facilitating students' adjustment to Canadian College life by supporting their needs by dealing with inquiries through a range of media and in person, signposting to other staff members and assisting them in their academic and social integration into the College. I was responsible for the implementation of academic related events such as Orientation, Graduation and Scholarship & Book Awards, including all related administration and budget management.

Community Engagement Manager

• Jun 2011 - Dec 2013

Managed the Community Engagement department and a range of projects and campaigns simultaneously to meet institution and funding targets. This included recruiting and supervising project related staff and volunteers, coordinating budgets across relevant departments and being responsible for all reporting and monitoring for each initiative.- Worked extensively with local government staff and officials, the police and local residents to ensure that the needs of the student body were met through collaboration and negotiation. - Effectively managed the Community department budget by adhering to all financial controls and establishing straightforward systems for the whole team to use when handling cash and making payments. - Worked in a team to put together a successful funding proposal to the National Union of Students on supporting all students in Leeds to be more sustainable in their everyday lives, receiving £264,000 in August 2013 to deliver various projects.

Halls & Community Development Coordinator

• Aug 2008 - Jun 2011

Responsible for the recruitment and management of up to 150 volunteers throughout the academic year, as well as managing the Leave Leeds Tidy & Student Neighbourhood Watch projects. - Updated the recruitment processes for the Hall & Community Reps, ensuring that support was delivered by a range of appropriate staff depending on the volunteer role. Implemented individual action plans for each volunteer and increased their awareness of what they had achieved. - Worked in a team to develop the Leave Leeds Tidy project from a student-led initiative to a partnership project with funding from Leeds City Council.- Researched and developed the Student Neighbourhood Watch in response to growing concerns around student safety. Worked with the Police, other Students' Unions and educational institutions in Leeds, and local residents to help reduce the number of student victims of crime and received an individual Commendation from the Commander of West Yorkshire Police for my personal contribution.- Worked with partners and colleagues to develop a communications schedule for messages to students and local residents to support partner work and ensure that relevant information was received at the right time and most appropriate method to the audience.