Senior Event Manager

• Apr 2022 - Present

Site Services Manager

• Oct 2020 - Present

Site Services Manager at Vault Health providing medically actionable insights that engage populations and patients with their health through cutting-edge genomics programs, industry-leading COVID-19 testing capabilities, comprehensive consumer health services, and a data-driven infrastructure for clinical trials. LEADING TEAM, MANAGING OPERATIONS FOR FAST-PACED HEALTHCARE TESTING SITE ● Manage the day to day operation and supply inventory for COVID-19 testing site ensuring safe and welcoming environment of donors and team ● Supervise team of up to 20 diverse employees on confidential protocol ● Helped innovate and implement testing site layout and materials, ensuring efficient patient flow that follows social distancing guidelines and contact precautions .●Actively engage with testers on site, helping them to navigate the online registration and process for specimen collection ● Ensure staff safety by supplying and monitoring the appropriate use of PPE at all times This is a contract position, I am open to Event Manager, Supply Chain Supervisor, Revenue Management, Project Manager, Customer Service Manager or Conference Manager positions in healthcare, medical, hotel, entertainment, sporting events, and hospitality. Contact RoseannNurse@gmail.com.

Event Manager

• Jul 2010 - Mar 2020

Event Manager with the Marquette Hotel, in partnership with planning team, executed complex and highly detailed event project plans. LED TEAM TO EXECUTE FLAWLESS EVENTS • Executed over 125 annual group sales agreements including overseeing food and beverage exhibits; room reservations blocks; and coordination of products and services to support successful events • Provided on-site event logistics and directions; lend expertise to problem solve issues; research and recommend alternatives as necessary DROVE REVENUE, PROFITABILITY, VALUE ADD FOR EVENT AND CONFERENCE SERVICES • Prepared budget projections and forecast and negotiate cost and services agreements • Maximized revenue generation potential, including envisioning and presenting opportunities, and implementing cost containment strategies • Prepared post event analysis and reports EXPERT IN CLIENT MANAGEMENT AND CUSTOMER SATISFACTION • Worked closely with clients to establish and exceed expectations • Navigated varying points of views between clients and events team to ensure that the terms of contracts are executed • Provided events communications (programs, briefing packages, emails and other internal communications) REVENUE AND KEY CLIENT ACCOMPLISHMENTS • Exceed expectations of event contract for Heads of State, including coordinating diplomatic protocols, diplomatic security coordination, and engagements with different cultural community associations in Minneapolis and St. Paul • Successfully executed all areas of $100,000 event contract for executives of multi-national firm considered the world’s most prestigious management consultancies • Earned and now routinely work personally with high profile, high revenue events for major international companies; international dignities along with Heads of States, A- list celebrities and entertainers. • Increased single contract value by over $20,000.00 through upselling and relationship building

Revenue Analyst

• Dec 2007 - Nov 2009

Generated revenue based reports. Assisted with the preparation of Forecast for sleeping rooms. Managed rooms inventory and maximized sales of inventories utilizing revenue programs. Identified selling strategies and market trends to better serve our customers. Monitored and analyzed competitors. Worked with multiple computer software programs. Generated revenue based reports. Assisted with the preparation of Forecast for sleeping rooms. Managed rooms inventory and maximized sales of inventories utilizing revenue programs. Identified selling strategies and market trends to better serve our customers. Monitored and analyzed competitors. Worked with multiple computer software programs.

Reservations Manager

• Jan 2001 - Jan 2007

Managed a staff of 4 reservations agents directly, and co managed staff of 10 Front Desk Agents Worked with various computer programs Managed all room inventories while maximizing sales utilizing revenue programs Supervised the operation of the Reservations Department Prepared daily work schedules. Prepared forecast reports, and monthly inventory and production reports. Trained and developed front office and reservation employees. Assisted with yearly budget. Managed all group and individual reservations. Oversaw the preparation of rooming list and preparation for group arrivals. Assisted with the development of customer relationships while maintaining customer profile databases.

Assistant Front Office Manager

• Jan 1998 - Jan 2001

Managed front desk operations including ensuring guests satisfaction Worked to enhance relationships with guests Evening and weekend manager on duty. Supervised staff of 10. Including taking disciplinary action. Trained Front office staff in conjunction with manager on scheduling and checking-in process Trained on computer systems. Managed front desk operations including ensuring guests satisfaction Worked to enhance relationships with guests Evening and weekend manager on duty. Supervised staff of 10. Including taking disciplinary action. Trained Front office staff in conjunction with manager on scheduling and checking-in process Trained on computer systems.

Front Office Supervisor

• Jan 1995 - Jan 1998

Prepared schedules for the entire Front Office Department. Supervised and assisted in the training of all employees. Assisted in the planning of all department meetings. Supervised all guest service activities. Prepared schedules for the entire Front Office Department. Supervised and assisted in the training of all employees. Assisted in the planning of all department meetings. Supervised all guest service activities.