Rose Treasure
Office Manager at New Dream Inc.- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Certificate in Management - Undergraduate Level
Colorado Technical UniversityAug, 2010- Oct, 2024 -
Certificate in Business Concepts - Undergradute Level
Colorado Technical UniversityFeb, 2010- Oct, 2024
Experience
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New Dream Inc.
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United States
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Computer Hardware Manufacturing
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1 - 100 Employee
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Office Manager
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May 2023 - Present
Manage personnel and task management. Manage personnel and task management.
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American Income Life: AO
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United States
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Insurance
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1 - 100 Employee
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Life Insurance Agent
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Dec 2022 - Jun 2023
Help families to determine their needs through online Zoom meetings. Outbound calls to leads to set appointments via Zoom, then meet with families to discuss their insurance needs. Help families to determine their needs through online Zoom meetings. Outbound calls to leads to set appointments via Zoom, then meet with families to discuss their insurance needs.
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Family First Life Mountain East
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United States
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Insurance
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Life Insurance Agent
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Mar 2022 - Jun 2023
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Christ the Good Shepherd Lutheran Church
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United States
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Civic and Social Organizations
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Parish Administrator
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Jun 2019 - Apr 2022
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Associate Expert
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Oct 2018 - Jun 2019
Provide world class customer service in an award winning environment as an inbound account expert and sales representative. Provide resolution based assistance to customers in need. Provide world class customer service in an award winning environment as an inbound account expert and sales representative. Provide resolution based assistance to customers in need.
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Gaggle
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Australia
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Social Networking Platforms
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Safety Representative
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Jun 2018 - Jun 2019
Review student submissions for safety concerns and transfer to escalation team. Review student submissions for safety concerns and transfer to escalation team.
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Office Manager
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Feb 2016 - Oct 2017
At CGSLC I was privileged to work alongside a group of volunteers and colleagues at this lovely church in East Salem. During the course of my day I created, designed, and printed a variety of documents and publications. I created a weekly bulletin for two services each Sunday, and I published a monthly newsletter which reached 200+ addresses. I also created signs, flyers, and special event cards and placards. I worked closely with a team of volunteers who graciously give their time, and I helped coordinate their activities and schedules. I maintained the church calendar, including scheduling for the Gathering Room, Chapel, and other meeting spaces within the building. I maintained church records, including filing, attendance, and archiving. I helped plan and implement special events, including designing logos and signage/documentation, and reporting on the events in the monthly newsletter. I helped drive efficiency and cost savings for the church by identifying areas which are in need of improvement, providing suggestions for the improvement, and finally bringing the suggestion to reality. I provided administrative support to the pastor and managed all aspects of church business needs. Show less
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Cornerstone Church
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United States
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Religious Institutions
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1 - 100 Employee
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Production Manager – Volunteer
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Aug 2015 - Oct 2017
As a volunteer production manager I coordinated and organized the audio, video, and livestream for Cornerstone Church for two shows per week. I organized training and scheduling for a team of volunteers, and provided technical and organizational expertise. I was responsible for ensuring that weekly PowerPoints are up-to-date and relevant, coordinate with worship team and pastors, as well as other volunteers. I implemented a cloud protocol to improve collaboration and design within the volunteer teams. Collaborated with several volunteers and teams involved in various roles to ensure a great production each week. I designed PowerPoints for church use, as well as streamlineed operations for all concerned. My team created a weekly livestream which reached 11K+ watchers per week. Show less
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Social Media Support Specialist
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Oct 2012 - Jul 2015
Provide exceptional customer service through social media, email, and chat as a member of T-Force Team. Part of the foremost social team in the U.S. Recognized by Social Bakers multiple times as Most Socially Devoted. Recognized by Forbes magazine as one of the ten top social teams in the nation to follow. Recognized by JD Powers and Associates as top social team in the nation for Telecommunications. Provide training and training materials, organizing scheduling and designing training programs for team. Act as expeditor/team lead for 40 person team, dispensing social work and providing information and support. Expected to function independently without supervision. Provide critical feedback to project managers and supervisors. Support discussion boards for internal and external customers in moderation and content management. Extensive experience working in a fully virtual environment. Experience operating Jive, moderating discussion boards, training colleagues in a virtual environment, and team building in a virtual environment. Show less
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Test and Learn Specialist
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May 2011 - Oct 2012
Pilot promotional and customer service improvement programs through inbound and outbound customer contact in a call center environment. Gain permission to speak with account holders and discuss sales opportunities and promotional events, as well as determine satisfaction with T-Mobile services. Test new products and policies to determine effectiveness prior to releasing those programs to the sales team overall. Provide daily informational feedback to channel management regarding customer reactions and the effectiveness of proposed programs. Show less
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Customer Care Representative
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Sep 2008 - Feb 2012
Provide JD Power and Associates award winning customer service to a diverse clientele via inbound call customer service. Responsible for meeting metrics, providing sales opportunities, and managing calls efficiently while resolving customer issues. I consistently exceeded performance metrics for three years while completing degrees in business and business administration.
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Advantage Logistics
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Vietnam
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Order Selector
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Jan 2007 - Jan 2008
Select orders per wireless pick-to-light system. Meet company goals and participate in award winning company health program. Palletize product for shipping. Select orders per wireless pick-to-light system. Meet company goals and participate in award winning company health program. Palletize product for shipping.
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Hilton Reservations Worldwide
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Hospitality
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100 - 200 Employee
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Development Coach
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May 2005 - Jun 2007
Served in multiple capacities in a call center environment to provide outstanding customer service to a diverse international customer base for a multi-national corporation. Served in operations, cusotmer service, training, and employee development. Responsible for coaching, action plans, and disciplinary action for representatives, including coaching to improvement. Also provided support to specific hotels in the Mid-West market to provide specialized reservations training to representatives in this market. Show less
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Education
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2010 - 2012
Colorado Technical University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General -
2009 - 2010
Colorado Technical University
Associates, Business Administration
Community
