Experience

Royal Osteoporosis Society

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Head of Information and Support Services

  • Sep 2021 - Present

  Leading and developing the ROS’s services for people affected by osteoporosis in the UK. Including health information, nurse-led clinical helpline services, awareness outreach and digital peer support. Leading and developing the ROS’s services for people affected by osteoporosis in the UK. Including health information, nurse-led clinical helpline services, awareness outreach and digital peer support.



Bowel Cancer UK

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Head of Services

  • Jul 2019 - Sep 2021

  Oversight and direction of Bowel Cancer UK’s peer, expert and information support services as well as healthcare professional engagement and education and a programme of volunteer awareness. Oversight and direction of Bowel Cancer UK’s peer, expert and information support services as well as healthcare professional engagement and education and a programme of volunteer awareness.



Gingerbread

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Head of Advice and Peer Support

  • Apr 2018 - Jul 2019

  Responsible for operational and strategic management of Gingerbread's national specialist advice service- telephone and digital, and network of local peer to peer friendship groups and online community forum.Also Designated Safeguarding Lead for Gingerbread.

• Head of Advice and Information

  • Nov 2014 - Mar 2018

  Overall management, development and direction of Gingerbread's advice and information services, including the Single Parent Helpline, written information and online advice.



Get Connected

• London, United Kingdom

• Helpline Manager

  • Jan 2014 - Nov 2014

  Management of Get Connected's UK wide, free multi-channel helpline for under 25s. Management of Get Connected's UK wide, free multi-channel helpline for under 25s.



Terrence Higgins Trust

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• London Community Clinics Coordinator

  • Oct 2013 - Jan 2014

  Coordinated six busy community sexual health and HIV testing services across London and managing a team of five; including nurses and a consultant. • Reporting and liaison with six commissioning groups against a range of targets • Scoped and developed new venues for clinics across London • Partnership working with sexual health organisations, local authorities and community groups. Coordinated six busy community sexual health and HIV testing services across London and managing a team of five; including nurses and a consultant. • Reporting and liaison with six commissioning groups against a range of targets • Scoped and developed new venues for clinics across London • Partnership working with sexual health organisations, local authorities and community groups.



Breast Cancer Care

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Helpline Manager

  • 2006 - 2012

  Breast Cancer Care is the UK's leading charity providing information and emotional support to anyone affected by breast cancer. • Managed a national Helpline which provides medical information and emotional support to breast cancer patients and their families • Line managed a team of 16 nurses & helpline workers and one full time administrator • Quality assured the service, including externally published evaluations and regular call performance monitoring with staff • Budget management • Planned and delivered training for staff • Developed new updated policies • Led partnership working with high profile cancer helplines • Implementation of new systems for the service Show less