Customer Service Specialist

• Jun 2020 - Present

• Mar 2013 - Present

 Participating in marketing activities locally, nationally or internationally by y providing directprofessional travel advice to potential visitors. Researching and updating departmental tourism printed material for use by the public. Conceptualizing, planning and developing new and innovative marketing programs. Developing opportunities to obtain publicity and promotion in other travel market area. Responding to tourism enquiries which require research, evaluation and recommendations Show less

• Dec 2012 - Present

Customer Service Representative

• Feb 2020 - Nov 2021

Receive large amount of incoming calls  Generate sales leads  Using video, voice and email to solve customer complains effectively.  Basic technical knowledge  Collecting and analyzing customer feedback  Providing valid and complete information by using the right tools  Building relationship with customers  Identifying customer needs  Best understanding of know your customer  Following communication procedures, guideline and policies Receive large amount of incoming calls  Generate sales leads  Using video, voice and email to solve customer complains effectively.  Basic technical knowledge  Collecting and analyzing customer feedback  Providing valid and complete information by using the right tools  Building relationship with customers  Identifying customer needs  Best understanding of know your customer  Following communication procedures, guideline and policies