Experience

c1Advantage

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst Consultant

  • Mar 2010 - Present

  Responsible for Business Analysis, Functional/System Analysis, and User Interface Design for a cable industry provider for the maintenance and integration of campaign orders and advertisements for interactive television in support of a consortium of MSOs. Develop Business Requirements, System Requirements, and Use Cases to support the product SDLC. Conduct business requirements and use case reviews, and refine existing business requirements to ensure that they are clear, concise, and traceable. Work with members of cross-functional technology team to refine and define specifications for the product. Provide support for software testing to ensure functionality and quality. Utilized Agile process, UML, Use Cases, XML, Excel, Blueprint. Environment IT infrastructure uses Apache, SSO/LDAP, Tomcat/Oracle and open source frameworks.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Business Analyst

  • Nov 2007 - Jun 2009

  Responsible for Business Analysis, Functional/System Analysis, Process Management, Technical Analysis, Project Management, and Test support for AT&T Mobility IT projects for product for the integration of consumer and business POS and retail mobile products, services, Telecom billing (Amdocs); and data conversions (Telegence, CARE). Elicited requirements from business clients, CTO, and IT organizations; and worked with cross-functional teams to transform requirements into business software. Developed Business Requirements, System Requirements, Use Cases, and Business Test Scenarios to support the product SDLC. Worked with design teams to develop business rules/rules engine, and workflow modeling. Acted as a liaison between multiple business clients and IT for system development activities, and between cross-organizational development teams as a project SME to coordinate communications and consistency across multiple corporate platforms (wireless and wireline). Support Test Team in test case design and execution. Provide business analysis requirement gathering and support training in organization. Utilized APIs, Web Services, Data Mart Reporting, Agile/IT UP, WUP, RUP, JAD, Object Orient Analysis, UML, Use Cases, XML, Excel, PowerPoint, Change Control.



AMERICAN SYSTEMS

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Sep 2007 - Nov 2007

  Responsible for Business Analysis, Functional/System Analysis, and Project Management support for product delivery for clients for a new web-based order and inventory fulfillment and logistics supply chain management system (Scientific Games). Elicited requirements and developed Business/System Requirements and Use Cases to support the product SDLC activities. Acted as a liaison between business clients and IT for system development activities. Utilized JAD, RUP, Use Cases, Visio, Excel. Responsible for Business Analysis, Functional/System Analysis, and Project Management support for product delivery for clients for a new web-based order and inventory fulfillment and logistics supply chain management system (Scientific Games). Elicited requirements and developed Business/System Requirements and Use Cases to support the product SDLC activities. Acted as a liaison between business clients and IT for system development activities. Utilized JAD, RUP, Use Cases, Visio, Excel.



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Business Analyst

  • Apr 2007 - Aug 2007

  Responsible for Business Analysis, Functional/System Analysis, and Project Management support for product delivery for web portal application integration efforts/content management systems for ADP client Self Service human resource systems for National (NAS) and Major (MAS) accounts. Elicited requirements from Product Management, Business Units and IT organizations for new feature functionality, refinement of existing UI design, and portal Internationalization (I18N). Developed Business/System Requirements, Use Cases and Business Test Cases to support the product SDLC activities. Acted as a liaison between business clients and IT for system development activities. Supported Test Team in test case design and execution. Utilized JAD, Use Cases, Subversion, ClearQuest, Visio, Excel.



The Casey Group

• United States
• Information Technology & Services
• 1 - 100 Employee

• Business Analyst Consultant

  • Feb 2007 - Apr 2007

  Responsible for Business Analysis, Functional/System Analysis, Process Engineering, and Project Management support for product delivery for clients for web/portal/work flow management application integration efforts. Elicited requirements from business clients and IT organizations (ADT). Developed Business/System Requirements and Use Cases to support the product SDLC activities. Acted as a liaison between business clients and IT for system development activities. Supported the engineering of corporate SDLC process definition using the Rational Suite of Tools. Utilized RUP, Agile, JAD, Requisite Pro, Use Cases, Project.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Business Analyst/Technical Analyst/Data Analyst

  • Mar 2005 - Dec 2006

  Responsible for Business Analysis, Functional/System Analysis, Technical Analysis, Data Analysis, Gap Analysis, Project Management, Implementation Management, and Test Integration for IT projects for the integration of mobile products, services, Telecom billing (Amdocs), data conversions, and financial accounting for BMG (Telegence, CARE, BEST, CBS). Elicited requirements from business clients and IT organizations; and worked with cross-functional teams to transform requirements into business software. Developed Business Requirements, Business Use Cases, and Business Test Cases to support the product SDLC. Acted as a liaison between business clients and IT for system development activities; and between cross-organizational development teams as a knowledge management resource to coordinate communications and consistency across multiple platforms. Developed System Requirements, System Use Cases, System Interface Agreements, End-to-End Test Plans, UAT Test Plans, and Deployment Implementation Plans. Supported Data Design, System Design, System Testing, End-to-End Testing, UAT, Change Control, production deployment, and training. Utilized WUP, RUP, Agile, JAD, Object Orient Analysis, UML, Use Cases, XML, Data Analysis, Project, Visio, Excel, PowerPoint, CM.



Centers for Disease Control and Prevention

• United States
• Government Administration
• 700 & Above Employee

• Project Manager/Business Analyst

  • Jul 2004 - Mar 2005

  Responsible for Project Management and Business Analysis of pre-deployment and post-deployment implementation activities for a nationwide health HIV prevention monitoring and evaluation web-based system (DHAP/PEMS) for the CDC. Gathered implementation rollout strategy requirements and developed materials for deployment and training to health departments and CBOs. Managed Project Plans for the Implementation and Deployment Team; assisted in the collaboration of project contract modifications; and reported PMO status to the client. Participated in business/system requirements workshops, design workshops, user data collection training and deployment workshops, and UAT. Supported design and implementation of the Online Help system. Supported evaluation and testing of the Web-based training (WBT) program. Obtained CDC Government Security Clearance. Utilized Business Analysis, RUP, IEEE, JAD, Project, Visio, PowerPoint, Excel, Access, ClearQuest, CM.



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Business Process Consultant

  • Apr 2004 - Jul 2004

  Responsible for Business Process Redesign efforts and Project Management initiatives for QA within ADP Benefit Services Research and Development (COBRA, FSA). Gathered, analyzed and documented technical risks throughout the SDLC and strategies for risk minimization - focused on QA, UAT, CM, and Release Management. Documented processes and developed templates for the test management system for SDLC. Integrated industry best practices for establishing, implementing, and maintaining standards for repeatability and reusability for product quality and process quality. Supported test teams in elaboration of test automation strategies. Utilized Business Analysis, RUP, Project, Visio, PowerPoint, Excel, TestDirector, WinRunner.



Small Towns and Rural Communities Planning Associates

• Project Manager/Business Analyst

  • Sep 2003 - Mar 2004

  Responsible for project planning, business analysis, coordinating, and evaluating local and statewide programs and projects. Utilized Business Analysis, Project, PowerPoint, Excel, Visio. Responsible for project planning, business analysis, coordinating, and evaluating local and statewide programs and projects. Utilized Business Analysis, Project, PowerPoint, Excel, Visio.



SmartSynch

• Senior IT Manager/Business Consultant

  • Sep 2000 - Dec 2002

  Responsible for Business Analysis and Corporate Training of a business-to-assets energy technology software product that provided web portal connectivity and wireless communication to an Automatic Meter Reading (AMR) solution for commercial and industrial power utility customers. Supported C-level VP of IT in project planning and development activities. Supported C-level VP of Customer Engineering Services in process improvements and customer relations. Led a six member team for Business Analysis and Functional/System Analysis. Elicited business requirements and worked with teams to transform requirements into business software. Led CM and Change Control Management for the SDLC. Led GUI test efforts. Managed knowledge management strategies to meet corporate-wide operational training objectives. Trained customers and end-users on product software installation and technical support. Implemented Online Help system for software product. Provided product demos to potential clients in support of Sales staff and Marketing staff. Utilized Business Analysis, Object Oriented Analysis, UML, Use Cases, JAD, RequisitePro, Rational Rose, Robot, ClearCase, ClearQuest, Windows NT, Java, WebLogic, SQL Server, Oracle, Robohelp, Placeware, Project, Visio, PowerPoint, CM.



Idapta

• Senior IT Manager

  • Apr 2000 - Sep 2000

  Responsible for Quality and Testing of a B2B e-commerce middleware solution for supply chain management for web portals that allow businesses to deal directly with their suppliers and distributors. Supported the C-level VP of Engineering in product development and process improvements. Led a 10 member Quality and System Test team in an agile-type environment. Managed and directed corporate CM, Change Control Management, and Release and Version Management for products and services. Provided Helpdesk and customer support. Utilized Business Analysis, Object Oriented Analysis and Design, RUP, Agile, SUN Solaris, UNIX, Windows NT, Java, WebLogic, JSP, Oracle, LoadRunner, WinRunner, PVCS, TestDirector, Project, Visio, PowerPoint, CM.



Daugherty Systems

• Quality Analyst - Senior Consultant,

  • Jun 1999 - Mar 2000

  Responsible for developing Quality Management activities at the Corporate and Atlanta-branch levels in support of product development. Managed project quality, System Testing, and CM and Change Control procedures. Utilized Business Analysis, SEI CMM, ISO 9000, IEEE, RUP, Object Oriented Analysis and Design, Data Mart, Project, Visio, PowerPoint, Excel, CM. Responsible for developing Quality Management activities at the Corporate and Atlanta-branch levels in support of product development. Managed project quality, System Testing, and CM and Change Control procedures. Utilized Business Analysis, SEI CMM, ISO 9000, IEEE, RUP, Object Oriented Analysis and Design, Data Mart, Project, Visio, PowerPoint, Excel, CM.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Project Manager - Quality Assurance/Test

  • Oct 1998 - Jun 1999

  Co-manager of QA and Project Management for the AT&T (BellSouth) CARE Billing System for mass data conversion deployment of markets. Co-led a 40 member team for System Testing. Utilized AS/400, UNIX, Access, Project, Excel, CM.

• Principal Technical Staff Manager

  • May 1996 - Sep 1998

  Principal Technical Manager for product development and project management for Quality Assurance, Testing, and System Integration for AT&T transport and provisioning systems. Supervised an eight-member team for System Administration, System Integration, System Testing, Software Development, Software Reliability Engineering, and Test Automation. Utilized Business Analysis, DS-3/SONET level facilities, SUN, HP, UNIX, C, C++, CORBA, Java, Informix, Oracle, SABLIME, XRunner, WinRunner, LoadRunner, Project, Visio, PowerPoint, Excel, Configuration Management.

• Senior Technical Staff Manager

  • Nov 1992 - May 1996

  • Manager (Product Verification and Validation) of product development and project management of QA and Testing for AT&T service management systems and Automatic Voice Recognition projects. Supervised a 15 member team for System Testing, Network Validation Testing, UAT, and Test Automation. • (Software Reliability Engineering) Project Manager of Software Reliability Engineering and quality assurance for multiple network service support systems.• (Software Application Development) Manager of product development and project management of software for an AT&T digital access test trunk system. Led a five member development team.Utilized Business Analysis, SUN, HP, UNIX, C, C++, Oracle, Ingres, Pyramid, SABLIME, SSCRIPT, Call Process, 4ESS switch, 2NCP, ISO 9000, SEI CMM, Project, PowerPoint, Excel, CM, Test Automation.

• Senior System Test Engineer/Manager

  • Mar 1990 - Oct 1992

  Lead System Tester for AT&T call processing software-defined integrated voice/data systems. Led a 13 member team for System Testing, Network Validation Testing, UAT, and Test Automation. Utilized Business Analysis, CPRs, 4ESS switch, 5ESS switch, Network Control Points, Pyramid, UNIX, C, Sharebase, CM.

• Senior System Developer/DBA/DA/SA

  • Jun 1980 - Mar 1990

  Lead System Developer/Database Engineer of an AT&T integrated voice/data virtual private network system for call processing for the U.S; Lead System Developer/Data Analyst/ System Analyst of an AT&T network call-denial system; Lead System Developer of AT&T financial accounting and billing systems.