Experience

PAY2DAY Inc.

• Canada
• Financial Services
• 1 - 100 Employee

• Financial Services Representative

  • Jan 2023 - Present

  - Cash handling/teller responsibilities - Opening / closing the branch - Reviewing applicants / completing financial risk assessment to determine approvals - Responding to client inquiries/information requests by both in-store and virtual clients - Collaborate with various departments to maximize profit while focusing on exceptional customer service and sales - Focusing on client retention - Marketing / growing the business - Cash handling/teller responsibilities - Opening / closing the branch - Reviewing applicants / completing financial risk assessment to determine approvals - Responding to client inquiries/information requests by both in-store and virtual clients - Collaborate with various departments to maximize profit while focusing on exceptional customer service and sales - Focusing on client retention - Marketing / growing the business



Dubai Islamic Bank

• United Arab Emirates
• Banking
• 700 & Above Employee

• Senior Sales Advisor

  • Apr 2016 - Aug 2022

  -Skilfully manage customer expectations by actively listening to financial needs and issues and recommending practical solutions. -Maintain customer rapport by listening and resolving concerns. -Provide BALANCE TRANSFER, CASH ON CARD, EASY PAYMENT and FULL BALANCE CONVERTION to existing bank customers. -Handle high call volumes with accuracy and efficiency for optimum productivity. -Maintain accurate knowledge of bank's products to provide informative customer advice. -Use expert sales and negotiation skills to secure high-value bookings, providing excellent customer care throughout. -Continually update customer databases, ensuring compliance with bank regulations. -Achieve daily performance targets, aiding department progression towards sales goals. *Consistent top 10 caller on the floor with an average calls of 150 - 200 customers on a daily basis. Show less



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Relationship Officer

  • Jun 2013 - Dec 2015

  -Cross sell Credit Cards and Personal Loans -Generate new customer leads through cold calling, networking and company listings -Set up meetings with potentials clients and listen to their needs and concerns -Achieve monthly sales targets, assigned for various products and services -Perform an extra due diligence while gathering applications and ensure that bank's standard operating procedures are properly implemented to avoid any conflict. -Maintaining updated knowledge of bank products and processes and thereby communicating the same to the customers. Show less