Laboratory Technician

• Dec 2022 - Present

Inbound returns coordinator

• Apr 2021 - Dec 2022

Receive items from delivery trucks. Sort and process the returned items and ensure they reach their proper destination whether it be placing them back into stock or ensuring they get back to them customers.

Material Handler

• Nov 2015 - Apr 2021

I am a dedicated and highly skilled receiving dock associate primarily. In the receiving dock I receive pallets of product after they are unloaded from the delivery trucks. Duties of a receiving dock associate include first unwrapping the product on the pallets and piece by piece ensuring all components are in no way damaged. Then, piece by piece I ensure that all components are present. If there are any missing or damaged pieces I have to document the issues with paperwork and pictures of the damaged product and product that is missing pieces. Then, I have to go through a process of making sure the damaged pieces and products that are missing pieces gets to the issues coordinators who are responsible for getting in contact with the buyers and sellers of the product to resolve the problem. Then, I enter the data for each item into the companies system via an rf gun while documenting the data on a packing list which gets turned in to the inventory control team to ensure all is correct with the merchandise. During the process of receiving in the products from the pallets I separate the items which are single case from the products that are full palleted items. I usually receive in on average 40 or more single items and 30 palleted items or more in 1 production hour. I also assist with the packing and shipping department when needed as well as the stocking department. On average, I pack and ship up to 100 items or more in one production hour. And stock up to 80 or more items in one production hour. Show less

Cashier/ Customer service representative

• Oct 2014 - Nov 2015

My primary job time was being a cashier. Duties that I performed included assisting customers by resolving any concerns or issues and also by directing the customers to any desired product and providing detailed information about each item. I handed customer transactions at the point of checkout. I also assisted the stocking team in getting all products onto the desired sales floor shelves in an organized manner and helped to create organized sales floor end cap/ store presentations to attract customers to the product. This helped to increase the amount of revenue brought into the company and also increased the quantity of our customer base. When I was not assisting customers at my stationed cash register, my time was spent red-lining around my station. This is the time in which I was assisting as many customers as possible whether that be guiding them to a certain department or just engaging with them and providing information about specific products or helping in the management of the self checkout stations. Show less

Crew Trainer

• May 2010 - Oct 2014

My primary title was crew member trainer. I trained all new employees and ensured all existing crew members performed to the highest standards. Often, I had to utilize a company provided quiz and tailor it to fit each crew member’s learning style to ensure all regulations and guidelines were followed. This helped to reduce the cost of hiring trainers and helped to increase the quality of our customer service. I also served as a cashier/ customer service representative at the point of checkout and assisted customers both inside the restaurant and through the drive-thru service. I assisted customers by assembling their meals and ensuring that all of the components to their order were correct without any errors. Also, I assisted the managers by taking on some of their duties to allow them to focus on larger scale tasks. I answered the telephones, answering any questions and resolving all issues and concerns. Show less