Experience

Vyond

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Sr Customer Success Operations Specialist

  • May 2023 - Present

  San Mateo, California, United States As a Senior Operations Specialist at Vyond, my focus revolves around enhancing processes, creating analytical dashboards, and resolving data inconsistencies within customer information. My primary objective is to improve data quality, streamline operations, and drive business improvements for both Customer Support and Customer Success teams.



Zepz

• Financial Services
• 300 - 400 Employee

• Support Operations Project Manager

  • May 2021 - Feb 2023

  San Francisco Bay Area Project Lead for the following implementations: - Zendesk Guide - a dual sided internal and customer facing knowledge base. - Playvox QA - customer support quality assurance software. Implementation was inclusive of training and process development - Lessonly (learning management software)



Jyve

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Manager of Customer Support

  • May 2020 - Jun 2021

  San Francisco, California, United States

• Training and Quality Assurance Lead

  • Mar 2019 - May 2020

  San Francisco Bay Area

• Operations Intelligence Manager

  • Sep 2018 - Mar 2019

  San Francisco Bay Area

• Customer Care Leader

  • May 2017 - Sep 2018

  San Francisco Bay Area

• Senior Area Team Leader

  • Dec 2016 - May 2017

  San Francisco Bay Area

• Area Team Leader

  • Jun 2016 - Dec 2016

  San Francisco Bay Area