Rosaria Apuzzo
Human Resources Officer at Forestry England- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Neil Hawkesford
I worked with Rosaria while she was part of our customer service team at Amcor. In this role Rosaria was the first point of contact with her customers, coordinating internally to respond to their needs sometimes in quite challenging times. We worked closely on a particular project where Rosaria managed very detailed, specific and changing requirements from a key customer, transferring these into clear instructions and following through to implementation. The nature of this project required organization and focus.
Richard Trevellian
It’s my absolute pleasure to recommend Rosaria. Rosaria and I worked together at Amcor Flexible Winterbourne for many years. I thoroughly enjoyed my time working with Rosaria, and came to know Rosaria as a truly valuable asset to absolutely any team. Rosaria is honest, dependable, and incredibly hard-working. Beyond that, Rosaria has an impressive skill set and who is always outperforming and achieves results. Rosaria's knowledge of Customer Service and expertise in Conflict Management was a huge advantage to our entire office. Rosaria put this skillset to work in order to reach customer requirements in a calm and constructive manner. Along with Rosaria's undeniable talent, Rosaria has always been an absolute joy to work with. Rosaria is a true team player, and always manages to foster positive discussions and bring the best out of other employees. Without a doubt, I confidently recommend Rosaria to join your team. As a dedicated and knowledgeable employee and an all-around great person, I know that Rosaria will be a beneficial addition to your organization. Please feel free to contact me at richard.trevellian@amcor.com should you like to discuss Rosaria’s experience further. I’d be happy to expand on my recommendation. Best wishes, Richard Trevellian Manufacturing Systems Specialist @ Amcor Corporate
Neil Hawkesford
I worked with Rosaria while she was part of our customer service team at Amcor. In this role Rosaria was the first point of contact with her customers, coordinating internally to respond to their needs sometimes in quite challenging times. We worked closely on a particular project where Rosaria managed very detailed, specific and changing requirements from a key customer, transferring these into clear instructions and following through to implementation. The nature of this project required organization and focus.
Richard Trevellian
It’s my absolute pleasure to recommend Rosaria. Rosaria and I worked together at Amcor Flexible Winterbourne for many years. I thoroughly enjoyed my time working with Rosaria, and came to know Rosaria as a truly valuable asset to absolutely any team. Rosaria is honest, dependable, and incredibly hard-working. Beyond that, Rosaria has an impressive skill set and who is always outperforming and achieves results. Rosaria's knowledge of Customer Service and expertise in Conflict Management was a huge advantage to our entire office. Rosaria put this skillset to work in order to reach customer requirements in a calm and constructive manner. Along with Rosaria's undeniable talent, Rosaria has always been an absolute joy to work with. Rosaria is a true team player, and always manages to foster positive discussions and bring the best out of other employees. Without a doubt, I confidently recommend Rosaria to join your team. As a dedicated and knowledgeable employee and an all-around great person, I know that Rosaria will be a beneficial addition to your organization. Please feel free to contact me at richard.trevellian@amcor.com should you like to discuss Rosaria’s experience further. I’d be happy to expand on my recommendation. Best wishes, Richard Trevellian Manufacturing Systems Specialist @ Amcor Corporate
Neil Hawkesford
I worked with Rosaria while she was part of our customer service team at Amcor. In this role Rosaria was the first point of contact with her customers, coordinating internally to respond to their needs sometimes in quite challenging times. We worked closely on a particular project where Rosaria managed very detailed, specific and changing requirements from a key customer, transferring these into clear instructions and following through to implementation. The nature of this project required organization and focus.
Richard Trevellian
It’s my absolute pleasure to recommend Rosaria. Rosaria and I worked together at Amcor Flexible Winterbourne for many years. I thoroughly enjoyed my time working with Rosaria, and came to know Rosaria as a truly valuable asset to absolutely any team. Rosaria is honest, dependable, and incredibly hard-working. Beyond that, Rosaria has an impressive skill set and who is always outperforming and achieves results. Rosaria's knowledge of Customer Service and expertise in Conflict Management was a huge advantage to our entire office. Rosaria put this skillset to work in order to reach customer requirements in a calm and constructive manner. Along with Rosaria's undeniable talent, Rosaria has always been an absolute joy to work with. Rosaria is a true team player, and always manages to foster positive discussions and bring the best out of other employees. Without a doubt, I confidently recommend Rosaria to join your team. As a dedicated and knowledgeable employee and an all-around great person, I know that Rosaria will be a beneficial addition to your organization. Please feel free to contact me at richard.trevellian@amcor.com should you like to discuss Rosaria’s experience further. I’d be happy to expand on my recommendation. Best wishes, Richard Trevellian Manufacturing Systems Specialist @ Amcor Corporate
Neil Hawkesford
I worked with Rosaria while she was part of our customer service team at Amcor. In this role Rosaria was the first point of contact with her customers, coordinating internally to respond to their needs sometimes in quite challenging times. We worked closely on a particular project where Rosaria managed very detailed, specific and changing requirements from a key customer, transferring these into clear instructions and following through to implementation. The nature of this project required organization and focus.
Richard Trevellian
It’s my absolute pleasure to recommend Rosaria. Rosaria and I worked together at Amcor Flexible Winterbourne for many years. I thoroughly enjoyed my time working with Rosaria, and came to know Rosaria as a truly valuable asset to absolutely any team. Rosaria is honest, dependable, and incredibly hard-working. Beyond that, Rosaria has an impressive skill set and who is always outperforming and achieves results. Rosaria's knowledge of Customer Service and expertise in Conflict Management was a huge advantage to our entire office. Rosaria put this skillset to work in order to reach customer requirements in a calm and constructive manner. Along with Rosaria's undeniable talent, Rosaria has always been an absolute joy to work with. Rosaria is a true team player, and always manages to foster positive discussions and bring the best out of other employees. Without a doubt, I confidently recommend Rosaria to join your team. As a dedicated and knowledgeable employee and an all-around great person, I know that Rosaria will be a beneficial addition to your organization. Please feel free to contact me at richard.trevellian@amcor.com should you like to discuss Rosaria’s experience further. I’d be happy to expand on my recommendation. Best wishes, Richard Trevellian Manufacturing Systems Specialist @ Amcor Corporate
Experience
-
Forestry England
-
United Kingdom
-
Government Administration
-
300 - 400 Employee
-
Human Resources Officer
-
Aug 2022 - Present
-
-
Human Resources Administrator
-
Mar 2022 - Aug 2022
-
-
-
Future
-
United Kingdom
-
Media Production
-
700 & Above Employee
-
People Administrator
-
Aug 2021 - Feb 2022
• HR deliveries: Managing a global shared mail inbox and acting as first point of contact and delegating HR enquires to the Global People Team. - Providing clear and informative written responses on general HR enquiries in an accurate and timely manner, ensuring that information and responses were complying with HR policies and procedures, staff information and guidance. - Processing onboarding and exit documents, new starters and leavers - Managing salary exceptions sheet, responsible for issuing contract variation letters - Calculate remaining holiday allowance - Assisting on making changes on holiday request in the HRIS system - Creating and sending employment reference and VISA letters - Working closely with payroll during integration and on strict deadlines - Working in collaboration with the Talent Acquisition and Onboarding Team - Managing colleagues’ requests within a IT ticketing system to approve them and follow up with managers - Assist with hearing appeals, note taker - Assist during TUPE consolations, note taker • Payroll - Input instructions on Payroll sheet for: - New starters - Leavers - Overtime - Calculating leaver's remaining holiday - Salary increases - Acting up allowance - Retention bonus • Administration: provide reference and tenancy letters, manage probation period and follow up with managers, manage and maintain the master org chart up to date. Providing regular support to the wider HR team, such as HR Advisors, BPs, Payroll Managers, Directors. - Run reports for new starters, leavers, full employee’s data - Assist in the acquisition’s projects, handling large data and numerous trackers and excel files - Keep trackers updated with employee changes • Responsible for maintaining HR files up to date. Show less
-
-
-
PADI
-
United States
-
Spectator Sports
-
700 & Above Employee
-
Customer Relations and Tech Consultant - Continuous improvement and Project Assistant
-
Aug 2017 - Aug 2021
I volunteered for PADI Employee Group to support Employees migrating towards a "new normal" - looking at H&S replan of the office and procedures, Employees survey, Wellbeing assistant programmes, cross department communication. As Customer Relations Consultant: Managing spreadsheets, updating and record case studies, update customers data and complying with GDPR at all times. Managing emails and tickets systems complying with SLAs. Identify technical issues, using tech tools to correct and collect data and feedback. Analysing regional and cultural backgrounds to develop strategic plans and ideas. Creative and strategic attitude: I actively and independently formed a positive and effective way to approach PADI clients, educating and informing Members on the effectiveness that by following procedures would benefit the business and finally resulting in maximising the monthly KPIs as well as minimising the workload. Supporting the launch of new digital products and the PADI digital platform: constantly analysing and studying the platform, the issues Members have and the cultural background within the territories, resulting in the initiative of creating a guide translated in 8 languages to support the business and Members worldwide. Nomination as Employee of the First Quarter 2019. As a completion, this research and analytical work have now become an ongoing project in cooperation with the RMs and TDs. Working closely with Regional Managers, Directors and insurers to share supportive knowledge with internal departments and keep our clients informed and updated whilst contributing to a positive image of the company. Professional translator from English to Italian as a freelance for PADI Travel. Show less
-
-
-
Oasis Community Learning
-
United Kingdom
-
Education Administration Programs
-
300 - 400 Employee
-
Spanish Teacher
-
Jan 2017 - Jul 2017
Volunteering as a Spanish Teacher, every other Friday, whilst off work. Teaching basic Spanish to Reception classes, classes of 30 kids. Volunteering as a Spanish Teacher, every other Friday, whilst off work. Teaching basic Spanish to Reception classes, classes of 30 kids.
-
-
-
Amcor
-
Switzerland
-
Packaging and Containers Manufacturing
-
700 & Above Employee
-
Customer Service Executive/Continues improvement
-
Jan 2015 - Jan 2017
Managing new strategic actions and develop new ideas to improve customer’s satisfaction. Organising conference calls to assist customers with changes, proposal, quality issues, reporting daily to Managers and Directors. Main contact and responsible for supplying medical packaging materials to international Key Accounts based in Italy, the US, England, Sweden, China, Greece, Poland and Portugal. Processing orders, claims, product specifications, forecasts, and consignments using the company internal systems, excel, SAP and CRMs systems. Leasing daily with distribution department, planning department, finance department and implementing procedures to improve outcomes and issues. Travelling abroad to visit customers in order to improve communication and develop improvements. Constantly involved in projects and continues improvements and on new training. Show less
-
-
-
CIVILCADVANCE LTD
-
United Kingdom
-
Architecture and Planning
-
PA - Part time
-
Jun 2013 - Dec 2015
Main responsibilities: dealing with incoming inquiries via telephone and email, data entry – excel spreadsheet (well-structured calculation with company incomes and outcomes). Liaising with the company accountant, issuing invoices and dealing with HM Revenue & Custom on all related issues and developments. Main responsibilities: dealing with incoming inquiries via telephone and email, data entry – excel spreadsheet (well-structured calculation with company incomes and outcomes). Liaising with the company accountant, issuing invoices and dealing with HM Revenue & Custom on all related issues and developments.
-
-
-
Villa Irlanda Grand Hotel
-
Italy
-
Hospitality
-
1 - 100 Employee
-
Assistant Project Manager
-
Aug 2011 - Feb 2012
Responsible for marketing research to consider new clients and assessments on existing customers, aiming to improve the service and customer satisfaction. Assisting in organising events, conferences and taking part in cultural festivals. Responsible for marketing research to consider new clients and assessments on existing customers, aiming to improve the service and customer satisfaction. Assisting in organising events, conferences and taking part in cultural festivals.
-
-
-
Amcor
-
Switzerland
-
Packaging and Containers Manufacturing
-
700 & Above Employee
-
Customer Service Executive/Continues improvement
-
Jun 2008 - Aug 2010
Responsibilities as per previous description. Responsibilities as per previous description.
-
-
-
Università di Napoli L'Orientale
-
Italy
-
Higher Education
-
500 - 600 Employee
-
Librarian at the University “Orientale”, Naples, Italy - 2005 – 2006
-
May 2005 - May 2006
Librarian Librarian
-
-
Education
-
2022 - 2023
Avado
Currently studying CIPD Level 5 Diploma in People Management -
2020 - 2021
Avado
CIPD Level 3 Diploma in Human Resource Practice -
2001 - 2006
Università degli Studi di Napoli "L'Orientale"
Master's degree, Foreign Languages and Literatures, Specialised in Spanish Language -
PADI
PADI Open Water Diver -
Researcher, Barcelona, Spain 04/2006 – 09/2006
-
Volunteer at Policlinic Hospital, Naples, Italy 2004 – 2005
-
Volunteering as Interpreter and translator for “Eruzioni” Festival, Naples – Italy 2006
Community
