Experience

Skandia

• Sweden
• Insurance
• 700 & Above Employee

• Incident Manager

  • Mar 2023 - Present

  Incident manager at Skandia IT Coordinate resolution of serious IT incidents. - To restore normal operation as soon as possible. - Minimize the impact on the business. - Ensure that quality and access to services is as high as possible. - Ensure service SLAs are adhered to. - Work proactively to reduce the risk of incidents and identify areas for improvement and monitoring. Incident manager at Skandia IT Coordinate resolution of serious IT incidents. - To restore normal operation as soon as possible. - Minimize the impact on the business. - Ensure that quality and access to services is as high as possible. - Ensure service SLAs are adhered to. - Work proactively to reduce the risk of incidents and identify areas for improvement and monitoring.



Wise IT

• Sweden
• Staffing and Recruiting
• 1 - 100 Employee

• IT Consultant - Incident manager

  • Aug 2022 - Mar 2023

  Coordinate resolution of serious IT incidents. Coordinate resolution of serious IT incidents.



Tele2

• Sweden
• Telecommunications
• 700 & Above Employee

• Operational Architect, Central Operations, Tele2

  • Oct 2019 - Aug 2022

  My job is to update and simplify the work routines (and processes) within my areas of responsibility (TV-distribution and IT) to ensure that they are as favorable and efficient as possible - Automate, simplify, and shorten work paths. Improvement work linked to incidents and major operational disruptions. Internal training regarding TV distribution and improvement forums with TV Technology teams and NOC. My job is to update and simplify the work routines (and processes) within my areas of responsibility (TV-distribution and IT) to ensure that they are as favorable and efficient as possible - Automate, simplify, and shorten work paths. Improvement work linked to incidents and major operational disruptions. Internal training regarding TV distribution and improvement forums with TV Technology teams and NOC.



Com Hem AB

• Sweden
• Telecommunications
• 100 - 200 Employee

• Operational architect, central operations, Com Hem

  • Jan 2018 - Sep 2019

  Operational architect with a focus on the Boxer legacy and projects on the Boxer -> Com Hem merger. To find and drive improvements regarding to TV distribution. Increase customer satisfaction with the help of continuous improvements in the TV and Tech area. Operational architect with a focus on the Boxer legacy and projects on the Boxer -> Com Hem merger. To find and drive improvements regarding to TV distribution. Increase customer satisfaction with the help of continuous improvements in the TV and Tech area.



Boxer TV-Access AB

• Support administrator and 3rd line support at Boxer Operations

  • Oct 2013 - Dec 2017

  Support administrator and 3rd line support for DTT, IPTV, OTT and PLAY at Boxer Operations. Boxer Operations is responsible for ensuring that the organization and customer service have the right tools for daily operations to function smoothly. I am responsible for technical support. There I work with developing support routines, troubleshooting tools, training materials, and improvement work. I am also part of various project teams where the purpose is to improve products with software updates, develop new hardware and transfer customer base to new systems and more. I am also responsible for the operation and support of Boxer installation (our technical service) which I was involved in starting up in 2014. Show less



Teleperformance Nordic

• 2nd line support

  • Jul 2010 - Sep 2013

  2nd line for technical support digital TV. Here I quickly rose from a 1st line customer service employee to a 2nd line support employee. At the end of my time at Teleperformance, I worked at Boxer's headquarters (1 year and 3 months) in the Boxer installation project. Which was a service for booking a technician to the end customer. 2nd line for technical support digital TV. Here I quickly rose from a 1st line customer service employee to a 2nd line support employee. At the end of my time at Teleperformance, I worked at Boxer's headquarters (1 year and 3 months) in the Boxer installation project. Which was a service for booking a technician to the end customer.



Haiku sushi lounge

• Sweden

• Head Waitress

  • Sep 2009 - Apr 2010

  Head waitress at a start-up sushi bar with a conveyor belt. Together with the owners, we developed the concept and quickly became a popular lunch restaurant. Head waitress at a start-up sushi bar with a conveyor belt. Together with the owners, we developed the concept and quickly became a popular lunch restaurant.


Larga AB
• Sweden
• 1 - 100 Employee
• Personal Assistant

  • Oct 2009 - Feb 2010

Trädgår'n
• Sweden
• Retail Florists
• Waitress

  • Oct 2009 - Jan 2010


Elektrolux home

• Spain
• Events Services
• 1 - 100 Employee

• Sales Advisor

  • Mar 2008 - Apr 2009

  Kundrådgivning, försäljning, kassaarbete och skötsel av butik. Kundrådgivning, försäljning, kassaarbete och skötsel av butik.



Callcenterbolaget AB (CCB AB)

• Customer Service

  • Feb 2006 - Aug 2008

  Kundservicemedarbetare och back office sales support inom rederibranschen. Kundservicemedarbetare och back office sales support inom rederibranschen.


Beda golv & bygg
• Lokalvårdare

  • Feb 2005 - Oct 2007


Best western askersund

• waitress

  • Oct 2005 - Apr 2006

  Serveringspersonal och frukostvärdinna Serveringspersonal och frukostvärdinna


Vättern terassen
• Waitress

  • Jul 2005 - Sep 2005

Wärdshuset Sundsgården
• Waitress

  • Jun 2004 - Nov 2004

Hotell stinsen
• Waitress

  • Nov 2001 - Jan 2002