Experience

Telecommunications Industry Ombudsman
• Australia
• Telecommunications
• 100 - 200 Employee
• Administration Assistant, Improvement, Policy, Reporting & Communication | People & Culture

  • Oct 2020 - Present


RMIT University

• Australia
• Higher Education
• 700 & Above Employee

• Senior Administration Officer, Capital Works

  • May 2017 - Present

  I am part of the Property Services Group, located in the RMIT Operations Portfolio. Property Services operates, maintains, and enhances the buildings owned and leased by RMIT University, oversees construction projects, and ensures the provision of physical facilities services. The Group has an operating budget in excess of $40M and prospective capital projects of over $100M per annum for the next few years in Melbourne and Vietnam. In my role, I provide independent, high quality, flexible confidential support to the Senior Managers of Capital Works, and the wider Capital Works' team. While the position has a primary focus on supporting the Senior Managers and the team, I am also responsible for maintaining and updating our legal documentation database, preparing monthly team presentations, vetting and preparing documentation, diary management, and providing administrative support to the broader Capital Works' team and the Director, Capital Works where required. I am passionate about people and, specifically, mental health. This passion has led me to complete my Mental Health First Aid training and become the Health and Safety Representative for my team. I have also completed my Diploma of Counselling and am currently undertaking a Bachelor of Counselling. My role enables me to combine my administration and people skills which give me great job satisfaction.



Holmesglen Institute

• Senior Customer Service/Administration Officer

  • Mar 2014 - May 2017

  Senior Administration and Customer Service responsible for providing high-quality support with an emphasis on stakeholder/customer based service. The role was primarily to manage the administrative processes and maintaining systems to ensure the smooth running of the Certificate IV in Building and Construction from the initial student contact, enrolment process, liaising with trainers, course materials to student graduation. I also have experience as a Course Coordinator, conducting course inductions and representing the Institute on Open Days. Additionally, I was solely responsible for the management and administration of the online short courses – handling everything from maintaining the website, the enrolment process, reporting to Finance, and all student-related issues.



Curves

• Armenia
• IT Services and IT Consulting
• 1 - 100 Employee

• Circuit Coach/Administration

  • 2008 - 2014

  Fully qualified fitness trainer employed as a Circuit Coach to supervise, manage and coach members in the Curves exercise and dietary program. This included marketing and sales of the program, member liaison, providing dietary and nutritional advice based on the Curves’ program, and preparation and editing of the monthly newsletter. Fully qualified fitness trainer employed as a Circuit Coach to supervise, manage and coach members in the Curves exercise and dietary program. This included marketing and sales of the program, member liaison, providing dietary and nutritional advice based on the Curves’ program, and preparation and editing of the monthly newsletter.