Experience

America's Best Contacts & Eyeglasses

• United States
• Retail
• 700 & Above Employee

• Front Desk Receptionist

  • Aug 2019 - Present



DS Services

• United States
• Food and Beverage Services
• 700 & Above Employee

• collection Specialists

  • Jun 2017 - Sep 2017



TKBTLLC

• Kennesaw, Georgia

• Collector

  • Feb 2016 - Oct 2016

  Collection in the payment department. Collection in the payment department.



Auto Loan Finders

• United States
• Accounting
• 1 - 100 Employee

• Collections Specialist

  • Aug 2015 - Jan 2016



Georgia Auto Pawn

• Branch Manager

  • Apr 2014 - Mar 2015



Georgia Auto Pawn

• Collection Agent

  • Feb 2011 - Oct 2014

  Make outbound calls and get them in the office to make there payment Make outbound calls and get them in the office to make there payment



H&R Block

• United States
• Retail
• 700 & Above Employee

• Customer Service Coordinator

  • Feb 2008 - Apr 2010

  Interact with customers to provide information in response to inquires about tax returns Handle and resolve customer complaintsEntered data into systems accurately and timely and filed customers' documentsAct as the company's main representative to external customers Set appointments for customers and provide follow-up accordingly

• Customer Service Coordinator

  • Jan 2008 - Apr 2010



ProCore Solutions

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service/Front Counter/Cashier

  • Apr 2006 - Jul 2008

  Answered inbound calls regarding bill inquires such as new service, disconnections, and transfers Assisted customers with opening new accounts, processing payments, and setting payment arrangements Resolved customer issues and disputes, explained the nature of problems and negotiated repair commitments Routed trouble tickets to appropriate department and properly status each ticket to resolution Translated written and oral Spanish Ensured proper documentation on customers' accounts Show less



Instituto De Banca y Comercio

• Nail Technician Trainer

  • Sep 2004 - Jun 2005

  Trained students on the basic nails education to pass state board exam Educated students on best products, techniques and application for the best results Motivated students to be successful nail technician in the industry Trained students on the basic nails education to pass state board exam Educated students on best products, techniques and application for the best results Motivated students to be successful nail technician in the industry



Rosa Creative Nails

• Owner / Operator

  • Feb 2001 - Sep 2004

  Marketed business using different outlets Followed-up with customers to ensure satisfaction Marketed business using different outlets Followed-up with customers to ensure satisfaction



Air St. Thomas

• Ticket Agent

  • Apr 2001 - Nov 2001

  Ticket Agent and Reservations Assisted customers with travel arrangements Helped passenger board flights Ticket Agent and Reservations Assisted customers with travel arrangements Helped passenger board flights