Experience

Claims Recovery Financial Services, LLC

• Financial Services
• 1 - 100 Employee

• Site Manager

  • Feb 2014 - Jul 2017

  Responsible for the day to day operations of the department on site, while corporate office is located in NY, Implemented and lead the Government claims department by meeting defined goals and objectives set forth by executive management. Maintained proficiency in all areas to adequately meet client and FHA/VA requirements Oversaw the compliance within the department to ensure processes align with industry standards. Closely monitored the performance of current portfolio of… Show more Responsible for the day to day operations of the department on site, while corporate office is located in NY, Implemented and lead the Government claims department by meeting defined goals and objectives set forth by executive management. Maintained proficiency in all areas to adequately meet client and FHA/VA requirements Oversaw the compliance within the department to ensure processes align with industry standards. Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets

• Operations Supervisor

  • Apr 2013 - Feb 2014

  San Antonio, Texas Responsible for the day to day operations of the department on site, while corporate office located in NY. Implemented and lead the Government claims department by meeting defined goals and objectives set forth by executive management. Directed and oversaw compliance within the department to ensure processes align with industry standards. Worked closely with all levels of the organization to define the immediate and long-term strategies that support company services and standards. Maintained… Show more Responsible for the day to day operations of the department on site, while corporate office located in NY. Implemented and lead the Government claims department by meeting defined goals and objectives set forth by executive management. Directed and oversaw compliance within the department to ensure processes align with industry standards. Worked closely with all levels of the organization to define the immediate and long-term strategies that support company services and standards. Maintained proficiency in all areas of responsibility to adequately meet client and FHA/VA requirements. Mentors, educates and coaches employees to ensure optimum performance, client satisfaction and cultivation of company's vision. Acts as a liaison between clients and staff ensuring client needs are met and operational improvements are developed, trained and implemented. Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets. Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions. Maintained friendly and professional client interactions at all times.



CoreLogic

• United States
• Information Services
• 700 & Above Employee

• Loss Analyst Team Lead

  • Dec 2007 - Mar 2013

  San Antonio, Texas Responsible for review of daily reports. Completed Loss Analysis review on loans, including follow-up documents required for processing in accordance with client's policies and procedures within FHA guidelines. Reviewed Escrow and Corporate advance accounts verifying all reimbursable advance are reimbursed. Maintained constant communications with vendors to ensure clients were aware of all costs involved. Responsible for training new team members. Interacted with affiliates and management to… Show more Responsible for review of daily reports. Completed Loss Analysis review on loans, including follow-up documents required for processing in accordance with client's policies and procedures within FHA guidelines. Reviewed Escrow and Corporate advance accounts verifying all reimbursable advance are reimbursed. Maintained constant communications with vendors to ensure clients were aware of all costs involved. Responsible for training new team members. Interacted with affiliates and management to ensure the productivity of company objectives. Show less



Higdon, Hardy & Zuflacht, L.L.P.

• United States
• Law Practice
• 1 - 100 Employee

• Office Clerk

  • Jan 2006 - Oct 2007

  Performed office services such as filing of legal documents, duplication, stocking of supplies and monitoring of equipment. Maintaining proper files and entering data into computer records. Comply legal claim files prior to court proceedings.