Administrator

• May 2017 - Present

Project Support Administrator

• Aug 2009 - Feb 2017

- Allocated workload within the team to maximise production and meet deadlines- Deputised for Team Manager, resolving issues related to projects, or escalating where necessary- Assisted team members with developing their skills, and guided them with their day to day work- Designed, prepared and co-ordinated the format of bid documentation, and created graphical representations ensuring Company standards, specifications and deadlines were met- Liaised with all stakeholders to support bid management in ensuring timetable deadlines were met- Recommended changes to central libraries of photographs and sourced bid information to support preparation of bids and other FM literature- Provided administrative support to the whole bid team.

Project Support Administrator

• Oct 2006 - Aug 2009

G4S Care and Justice Services are providers of highly specialised services including the provision of custody suite services and forensic medical services to central and local governments and government agencies and authorities. My role was as Project Support Administrator.Responsibilities- Allocated workload within the team to maximise production and meet deadlines- Deputised for Team Manager, resolving issues related to projects, or escalating where necessary- Assisted team members with developing their skills, and guided them with their day to day work- Designed, prepared and co-ordinated the format of bid documentation, and created graphical representations ensuring Company standards, specifications and deadlines were met- Liaised with all stakeholders to support bid management in ensuring timetable deadlines were met- Recommended changes to central libraries of photographs and sourced bid information to support preparation of bids and other FM literature- Provided administrative support to the whole bid team.

Customer Service

• May 2005 - Oct 2006

Company responsible for providing assessment services to VisitBritain.ResponsibilitiesAfter initially joining the department through an agency I was made permanent on 6th June 2005.- Became part of the help-line team dealing with a variety of calls and queries from participants in the scheme, and the scheme assessors- Processed the participation payments from customers for the Contract- Input and receiving in of Purchase Orders- Processed and coded the trainer/assessor invoices and expense claims.

Customer Service

• Aug 1986 - May 2005

From joining the Bank in 1986 I gained additional experience in various roles including Machine Room Supervisor, First Cashier, Regular Payments and Office Managers Assistant and latterly in the setup of a Customer Service department. I transferred to Worcester as deputy Customer Service Manager, and then became Telephone Team Leader managing a team of 20 customer service telephonists. All job roles involved delivering excellent customer service. From joining the Bank in 1986 I gained additional experience in various roles including Machine Room Supervisor, First Cashier, Regular Payments and Office Managers Assistant and latterly in the setup of a Customer Service department. I transferred to Worcester as deputy Customer Service Manager, and then became Telephone Team Leader managing a team of 20 customer service telephonists. All job roles involved delivering excellent customer service.