Rosalind Agbugui
Human Resources Operations Manager at Richard Allen Preparatory Charter School- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Women's Entrepreneurship
Cornell UniversityApr, 2021- Oct, 2024
Experience
-
Richard Allen Preparatory Charter School
-
United States
-
Primary and Secondary Education
-
1 - 100 Employee
-
Human Resources Operations Manager
-
Aug 2019 - Present
Facilitate life cycle recruiting for 100+ candidates, adeptly reviewing resumes, scheduling interviews, and streamlining the hiring process. Curated promising candidates via LinkedIn Recruiter, Indeed, and Monster for technical and non-technical back-end engineering roles, resulting in 35+ contact and full-time hires, showcasing key analytical skills. Working as a liaison with the community to create calendars and successfully plan & host insightful events for students, parents, and the community in general to participate in. Mobilize high-performance improvement training strategies, boosting HR’s efficiency and proficiency by 25%. 𝐓𝐚𝐬𝐤𝐞𝐝 𝐈𝐧𝐜𝐥𝐮𝐝𝐞: • Process payroll and align employees' profile database in CRM with federal policies. • Aid 10 school safety programs, including those related to disaster preparation and fire drills. • Handle the company’s budget and expenses and actively participate in board meetings. • Administer corporate benefits, medical, dental, vision, 403B plans, workman comp, incentive plans, and corporate credit cards. • Analyze data and trends to improve staff retention, financial forecasts, and logistics. 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: • Manage an operating budget of $300,000 while expertly supervising student engagement programs. • Orchestrated Intern Teacher Program to furnish full scholarships to 8 teachers for master’s degrees and certifications YTD. • Developed achievable benchmarks to evaluate program efficacy and minimize the learning gap for 300+ students. • Achieved a 99% federal audit compliance rate and assisted with student engagement programs, increasing the success by 33%. • Onboarded 50+ employees via jobs ads, proficiently carried out background checks, and negotiated final offers. Show less
-
-
-
Citizens Bank
-
United States
-
Financial Services
-
100 - 200 Employee
-
Financial Operations Specialist
-
Mar 2019 - Aug 2019
Initiated training sessions for clients to productively map out the project roadmap, program changes, and technical impacts to deliver solutions. Collaborating with the Branch Manager to skillfully audit processes, training sessions, and schedules. Strengthened relationships with key stakeholders to smoothen the transition and leveraged SharePoint to track project requirements and documentation. 𝐓𝐚𝐬𝐤 𝐈𝐧𝐜𝐥𝐮𝐝𝐞𝐬: * Supported 10+ bank tellers by critically reviewing complicated customer transactions and managing approvals, exhibiting sound problem-solving skills. * Spearheaded the online banking platform (Bottomline) migration of 100+ treasury clients. 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: * Exceed quarterly financial goals through upselling of financial services to capably meet customers’ needs by sustaining 500+ checking, savings, CDs, IRAs, and business accounts. * Partnered with 9 internal teams to seamlessly resolve clients’ issues, increasing client satisfaction by 25%. Show less
-
-
-
Alphanumeric Systems
-
United States
-
Hospitals and Health Care
-
200 - 300 Employee
-
Financial Analyst
-
Dec 2017 - Jun 2018
Assisted with activities related to the preparation of reports that summarized and forecasted the company’s financial performance. Providing technical assistance and support for incoming queries and issues related to financial accounting software (i.e. SAP, Concur, Fiori). 𝐓𝐚𝐬𝐤 𝐈𝐧𝐜𝐥𝐮𝐝𝐞: * Initiated training sessions for clients to productively map out the project roadmap, program changes, and technical impacts to deliver solutions. * Collaborated with the Branch Manager to skillfully audit processes, training sessions, and schedules. * Strengthened relationships with key stakeholders to smoothen the transition and leveraged SharePoint to track project. * Assisted clients in developing business travel and expense reports for Amex vendors. * Bridged communication between 5 departments and AR outsources vendors for PO information to ensure workflow precision in billing and collecting payments. 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: * Fostered relationships with 50+ clients by swiftly processing all orders within 48 hours, showcasing excellent communication skills. * Supervised the escalation process to track 100+ purchase orders, P2P transactions, and invoice payments worth $250,000. Show less
-
-
-
TruMark Financial Credit Union
-
United States
-
Banking
-
200 - 300 Employee
-
Member Services Representative
-
Jan 2007 - Nov 2014
Trained, coached, and mentored staff and ensured compliance with bank policies and procedures. Developed and executed action plans to maintain operational controls and mitigate controllable losses while maximizing customer advocacy. Reviewed and approved new account documentation (retail/commercial, trust/power of attorney). Ensuring required documentation is in compliance with company policies and procedures. 𝐓𝐚𝐬𝐤 𝐈𝐧𝐜𝐥𝐮𝐝𝐞: * Ensured compliance with operational controls, government regulations, and corporate & regulatory policies and procedures to guarantee the security of customers’ and the bank’s assets. * Advanced business membership via proficient outbound calling, cross-selling products, and networking efforts. * Audited negotiable items and the cash vault on a monthly basis to ensure synchronization with the company's policies and regulations. 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: * Achieved bank revenue goals by 95% through individual sales and coaching staff to drive new leads through daily customer contact. * Opened and managed accounts for 1,500 new and old customers, including accounts for checking, savings, trusts, power of attorneys, custodians, businesses, line of credits, and loans. * Initiated outbound collection calls to 200 debtors and facilitated debtors in working out payments. Show less
-
-
Education
-
Drexel University
Master, Communication -
Drexel University
Master of Business Administration - MBA, Marketing/Finance -
Penn State University
Bachelor, Communication
Community
