Rosalie Garcia
Shopify - Growth Manager at Shopify Inc- Claim this Profile
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Topline Score
Bio
Credentials
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Amazon Seller Virtual Assistant Elite Masterclass
AmazoNationPHSep, 2022- Oct, 2024 -
HELIUM 10- FREEDOM TICKET 3.0 COURSE
Helium 10Sep, 2022- Oct, 2024 -
Drop Ship Lifestyle
Drop Ship Lifestyle
Experience
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Shopify Inc
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Software Development
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1 - 100 Employee
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Shopify - Growth Manager
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May 2023 - Present
• Respond to inbound and outbound calls, emails, or chat inquiries, • Product research (Dropship Lifestyle Trained) • Supplier sourcing • Placing orders with suppliers, invoicing & quotation preparation • Monitor order status changes and delays • Coordinating order for a product that is temporarily out of stock with the supplier • Handle customer service for pre and post-purchase follow up • Call and email the customer to notify • Answer returns, warranty issues… Show more • Respond to inbound and outbound calls, emails, or chat inquiries, • Product research (Dropship Lifestyle Trained) • Supplier sourcing • Placing orders with suppliers, invoicing & quotation preparation • Monitor order status changes and delays • Coordinating order for a product that is temporarily out of stock with the supplier • Handle customer service for pre and post-purchase follow up • Call and email the customer to notify • Answer returns, warranty issues, chargebacks, and damaged items • Offer alternative products to customers • Product listing or uploading of products on Shopify • Gathers information, researches concerns, and provides resolution Show less • Respond to inbound and outbound calls, emails, or chat inquiries, • Product research (Dropship Lifestyle Trained) • Supplier sourcing • Placing orders with suppliers, invoicing & quotation preparation • Monitor order status changes and delays • Coordinating order for a product that is temporarily out of stock with the supplier • Handle customer service for pre and post-purchase follow up • Call and email the customer to notify • Answer returns, warranty issues… Show more • Respond to inbound and outbound calls, emails, or chat inquiries, • Product research (Dropship Lifestyle Trained) • Supplier sourcing • Placing orders with suppliers, invoicing & quotation preparation • Monitor order status changes and delays • Coordinating order for a product that is temporarily out of stock with the supplier • Handle customer service for pre and post-purchase follow up • Call and email the customer to notify • Answer returns, warranty issues, chargebacks, and damaged items • Offer alternative products to customers • Product listing or uploading of products on Shopify • Gathers information, researches concerns, and provides resolution Show less
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AmazoNationPH
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Philippines
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E-Learning Providers
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1 - 100 Employee
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Amazon FBA Private Label Specialist
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Jun 2022 - Present
Skills: Product Launch · Product Research · Keyword Research · Supplier Sourcing · Product Listing · PPC Specialist · Inventory Manager Skills: Product Launch · Product Research · Keyword Research · Supplier Sourcing · Product Listing · PPC Specialist · Inventory Manager
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CVS Health Inc
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Medical Virtual Assistant | Premium Billing Specialist | Pharmacy Helpdesk
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Aug 2021 - Present
° Respond to inbound and outbound calls, emails, or chat inquiries, using standard procedures ° Gathers information, researches concerns, and provides resolution ° Inform members about available services and assesses customer needs ° Process medication refill orders, prescription renewals, overrides, and returns ° Verifying healthcare insurance coverage and eligibility ° Helping with denials and prior authorization. Ability to correct denial claims with correct information °… Show more ° Respond to inbound and outbound calls, emails, or chat inquiries, using standard procedures ° Gathers information, researches concerns, and provides resolution ° Inform members about available services and assesses customer needs ° Process medication refill orders, prescription renewals, overrides, and returns ° Verifying healthcare insurance coverage and eligibility ° Helping with denials and prior authorization. Ability to correct denial claims with correct information ° Facilitate fulfillment requests and escalation concerns via the ticketing process ° Position new products for all members ° Many various activities that include data entry, follow-ups, prior authorization ° Addressing and resolving questions and issues on premium payment concerns ° Process refunds, payments, enrollment and updating autopay ° Preparing invoices and statement requests for members ° Verifying reason for disenrollment and facilitating reinstatement if with valid claims ° Prepares standard reports to track workload, response time, and quality of input ° Strict adherence and compliance with HIPAA policy Show less ° Respond to inbound and outbound calls, emails, or chat inquiries, using standard procedures ° Gathers information, researches concerns, and provides resolution ° Inform members about available services and assesses customer needs ° Process medication refill orders, prescription renewals, overrides, and returns ° Verifying healthcare insurance coverage and eligibility ° Helping with denials and prior authorization. Ability to correct denial claims with correct information °… Show more ° Respond to inbound and outbound calls, emails, or chat inquiries, using standard procedures ° Gathers information, researches concerns, and provides resolution ° Inform members about available services and assesses customer needs ° Process medication refill orders, prescription renewals, overrides, and returns ° Verifying healthcare insurance coverage and eligibility ° Helping with denials and prior authorization. Ability to correct denial claims with correct information ° Facilitate fulfillment requests and escalation concerns via the ticketing process ° Position new products for all members ° Many various activities that include data entry, follow-ups, prior authorization ° Addressing and resolving questions and issues on premium payment concerns ° Process refunds, payments, enrollment and updating autopay ° Preparing invoices and statement requests for members ° Verifying reason for disenrollment and facilitating reinstatement if with valid claims ° Prepares standard reports to track workload, response time, and quality of input ° Strict adherence and compliance with HIPAA policy Show less
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Amazon
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Bangladesh
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Advertising Services
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1 - 100 Employee
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Resolution Specialist - Leadership Role (Amazon Philippines Headquarter)
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Jun 2019 - Aug 2021
° Handles escalations contacts via call, chat, email ° Proactively aiding teammates with difficult customer contacts for both phone, chat and e-mail (as applicable) ° Functions as a problem solver for associates and customers ° Handles concessions; processing refunds, returns, and replacements ° Utilize conflict resolution skills as applicable to customers; demonstrate effective listening skills and patience ° Be thorough and accurate when assisting associates and… Show more ° Handles escalations contacts via call, chat, email ° Proactively aiding teammates with difficult customer contacts for both phone, chat and e-mail (as applicable) ° Functions as a problem solver for associates and customers ° Handles concessions; processing refunds, returns, and replacements ° Utilize conflict resolution skills as applicable to customers; demonstrate effective listening skills and patience ° Be thorough and accurate when assisting associates and customers ° Keeping abreast of current Amazon.com developments ° Maintaining a high level of accessibility as a general resource for the site ° Maintaining knowledge of team-specific operational procedures as needed ° Facilitating communication between CS Associates (CSA) and the management team via ticketing process. ° Provide appropriate research to ensure authorizations are accurate. ° Demonstrating effective communication and cooperation with Customer Service Managers and peers in an effort to manage team workload and morale. ° Work independently on projects or tasks to identify and ultimately resolve customer pain points ° Compose grammatically correct, concise, and accurate written communication ° Provide feedback to management and stakeholders concerning possible problems or areas of improvement ° Handle and file A-Z claims ° Apply investigational skills to monitor, audit, and analyze potential fraudulent cases and produce root cause analysis report ° Gather trends of disputes and collaborate with other departments for improvement of process ° Resolve A-Z claim disputes and chargebacks by providing evidence to increase the chance to win the case Show less ° Handles escalations contacts via call, chat, email ° Proactively aiding teammates with difficult customer contacts for both phone, chat and e-mail (as applicable) ° Functions as a problem solver for associates and customers ° Handles concessions; processing refunds, returns, and replacements ° Utilize conflict resolution skills as applicable to customers; demonstrate effective listening skills and patience ° Be thorough and accurate when assisting associates and… Show more ° Handles escalations contacts via call, chat, email ° Proactively aiding teammates with difficult customer contacts for both phone, chat and e-mail (as applicable) ° Functions as a problem solver for associates and customers ° Handles concessions; processing refunds, returns, and replacements ° Utilize conflict resolution skills as applicable to customers; demonstrate effective listening skills and patience ° Be thorough and accurate when assisting associates and customers ° Keeping abreast of current Amazon.com developments ° Maintaining a high level of accessibility as a general resource for the site ° Maintaining knowledge of team-specific operational procedures as needed ° Facilitating communication between CS Associates (CSA) and the management team via ticketing process. ° Provide appropriate research to ensure authorizations are accurate. ° Demonstrating effective communication and cooperation with Customer Service Managers and peers in an effort to manage team workload and morale. ° Work independently on projects or tasks to identify and ultimately resolve customer pain points ° Compose grammatically correct, concise, and accurate written communication ° Provide feedback to management and stakeholders concerning possible problems or areas of improvement ° Handle and file A-Z claims ° Apply investigational skills to monitor, audit, and analyze potential fraudulent cases and produce root cause analysis report ° Gather trends of disputes and collaborate with other departments for improvement of process ° Resolve A-Z claim disputes and chargebacks by providing evidence to increase the chance to win the case Show less
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Uber
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Türkiye
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Advertising Services
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100 - 200 Employee
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Independent Business Owner (Operator)
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May 2016 - Feb 2020
° A great way to be my own boss and earn great money ° Partnership account with Uber Technologies by adding my own vehicle with all the supporting documentation for that vehicle and has to pass a background check ° A great way to be my own boss and earn great money ° Partnership account with Uber Technologies by adding my own vehicle with all the supporting documentation for that vehicle and has to pass a background check
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PayPal
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United States
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Software Development
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700 & Above Employee
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Fraud Investigation Specialist
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Mar 2018 - May 2019
° Ability to comprehend, problem-solve, and communicate effectively with customers regarding order transactions and payment issues ° Facilitated account maintenance, balance inquiries, balance transfers, compromised accounts, and general problem-solving for PayPal and eBay customers ° Serve customers by resolving product and service problems ° Performed administrative and customer service activities for both PayPal and eBay customers with dispute resolutions regarding charges to… Show more ° Ability to comprehend, problem-solve, and communicate effectively with customers regarding order transactions and payment issues ° Facilitated account maintenance, balance inquiries, balance transfers, compromised accounts, and general problem-solving for PayPal and eBay customers ° Serve customers by resolving product and service problems ° Performed administrative and customer service activities for both PayPal and eBay customers with dispute resolutions regarding charges to their accounts ° Handled customer disputes and sensitive financial information ° Prioritize, investigate and respond to customer disputes and payment complaints ° Process, research and build dispute cases placed on customer accounts to recover funds and resolve issues between PayPal; and eBay customers and sellers ° Ensure accurate and appropriate responses to disputes ° Monitor disputed transactions for possible fraudulent activity. Ensuring orders made on the website are not fraudulent ° Investigate the validity of customer payment disputes and summarize output ° Utilized strong investigation skills to resolve charge disputes as well as payment disputes ° Processing claims when product is not delivered or delivered damaged by couriers ° Collaborating with other departments to handle chargebacks ° Use multiple investigative tools to identify online fraud activity ° Perform anti-fraud procedures using data provided via our internal systems. Show less ° Ability to comprehend, problem-solve, and communicate effectively with customers regarding order transactions and payment issues ° Facilitated account maintenance, balance inquiries, balance transfers, compromised accounts, and general problem-solving for PayPal and eBay customers ° Serve customers by resolving product and service problems ° Performed administrative and customer service activities for both PayPal and eBay customers with dispute resolutions regarding charges to… Show more ° Ability to comprehend, problem-solve, and communicate effectively with customers regarding order transactions and payment issues ° Facilitated account maintenance, balance inquiries, balance transfers, compromised accounts, and general problem-solving for PayPal and eBay customers ° Serve customers by resolving product and service problems ° Performed administrative and customer service activities for both PayPal and eBay customers with dispute resolutions regarding charges to their accounts ° Handled customer disputes and sensitive financial information ° Prioritize, investigate and respond to customer disputes and payment complaints ° Process, research and build dispute cases placed on customer accounts to recover funds and resolve issues between PayPal; and eBay customers and sellers ° Ensure accurate and appropriate responses to disputes ° Monitor disputed transactions for possible fraudulent activity. Ensuring orders made on the website are not fraudulent ° Investigate the validity of customer payment disputes and summarize output ° Utilized strong investigation skills to resolve charge disputes as well as payment disputes ° Processing claims when product is not delivered or delivered damaged by couriers ° Collaborating with other departments to handle chargebacks ° Use multiple investigative tools to identify online fraud activity ° Perform anti-fraud procedures using data provided via our internal systems. Show less
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Smart Communications, Inc.
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Philippines
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Telecommunications
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700 & Above Employee
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Customer Relations Officer
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Jun 2005 - Mar 2013
° Responsible for providing excellent customer service thru processing information in response to inquiries, concerns, and requests, about the products and services for both sales and aftersales ° Responsible for increasing revenue and subscription base thru retention, cross-selling and upselling of products and services ° Perform multi-tasking ability ° Must perform decision-making on various complaints ° Handle basic inventory management ° Required to deliver output based on… Show more ° Responsible for providing excellent customer service thru processing information in response to inquiries, concerns, and requests, about the products and services for both sales and aftersales ° Responsible for increasing revenue and subscription base thru retention, cross-selling and upselling of products and services ° Perform multi-tasking ability ° Must perform decision-making on various complaints ° Handle basic inventory management ° Required to deliver output based on monthly given targets Show less ° Responsible for providing excellent customer service thru processing information in response to inquiries, concerns, and requests, about the products and services for both sales and aftersales ° Responsible for increasing revenue and subscription base thru retention, cross-selling and upselling of products and services ° Perform multi-tasking ability ° Must perform decision-making on various complaints ° Handle basic inventory management ° Required to deliver output based on… Show more ° Responsible for providing excellent customer service thru processing information in response to inquiries, concerns, and requests, about the products and services for both sales and aftersales ° Responsible for increasing revenue and subscription base thru retention, cross-selling and upselling of products and services ° Perform multi-tasking ability ° Must perform decision-making on various complaints ° Handle basic inventory management ° Required to deliver output based on monthly given targets Show less
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Education
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PATTS College of Aeronautics
Bachelor of Science - Airline Business Administration, Marketing
Community
