Event and Marketing Executive

• Jan 2022 - Present

Senior Business Development Executive for Educational & Sports Tours

• May 2019 - Jul 2020

• Managing the business development of the Educational and Sports brands in Europe and Worldwide. • Dealing with sales inquiries using different channels within a timely and accurate manner. • Analysing, finding opportunities to generate new leads and maximising existing margins. • Managing and continuously improving business relationship with CEO's and Senior stakeholders to drive business growth. • Understanding stakeholders needs in the digital revolution and multi-channel context, tailoring products and improving the business image and networks. • Engaging cross functionally within departments and senior leaders. • Supporting the management of the website, analysing competitors’ online presence and giving input to improve social media platforms and website content to enhance/develop the site as needed. • Providing accurate quotations, confirming details of payment, insurance and itineraries. • Logging and maintaining accurate and up to date information on sales database. • Developing new products, analysing costs, contacting suppliers for contract negotiation. • Assisting with the organisation of product launch events and company magazine, engaging with our clients and European stakeholders. • Dealing with complaints and resolving quality issues with agents and relevant departments. • Providing feedback to Operation and Marketing teams to deliver excellent customer care experience. • Giving input for process improvements and streamlining. • Inspecting resorts in Europe to meet suppliers and establish long-term relationships. • Escorting group of teachers from ROI and NI schools during their FAM trips abroad.

Tour Coordinator

• Oct 2017 - May 2019

• Managing the operational tasks of Ski, Sports and Educational school trips to ensure the efficient and timely delivery of the trip. • Liaising and coordinating services with hotels, ski schools, incoming agents and resort representatives. • Assisting Sales to generate new leads and providing feedback to improve quality and profitability. • Upgrading or up-selling additional products & services to increase margins. • Creating and developing group Itineraries and ensuring all bookings are in place. • Creating invoices, running invoicing and receivables reports, following up with customers to ensure payments are received on time. • Arranging travel documentation, resolving issues encountered during the trip. • Handling last minute emergencies with groups while abroad. • Providing solutions to complaints and resolving quality issues with agents and stakeholders. • Travelling abroad to meet our agents to discuss the day-to-day activities that ensure smooth, efficient businesses processes and functions, including contracts, payment deadlines and services expected. • Inspecting ski resorts in Italy, Austria and Spain to establish long-term relationship with providers. • Escorting teachers during their FAM trips abroad to ensure the smooth running of their itinerary.

Student at Digital Marketing

• Sep 2017 - May 2018

Diploma in Digital Marketing. Digital Marketing Strategy and Implementation. Diploma in Digital Marketing. Digital Marketing Strategy and Implementation.

Tour Coordinator (Operations) at Cogo Travel

• Jul 2015 - Jan 2017

• Organising educational and leisure travel itineraries for school groups in all European destinations. • Upgrading or up-selling additional products & services to increase margins. • Delivering all personal KPI & Identifying key data required for sponsorship campaigns. • Working closely with sales and accounts departments to generate leads and opportunities. • Requesting all suppliers’ payments and following up on problems had during the tour. • Liaising with stakeholders, aassisting Product & Destination Manager when required. • Preparing travel documentation and solving all issues arising during the trip. • Requesting feedback from tour leaders upon return. • Taking part in FAM trips and inspection visits to our French suppliers. • Escorting teachers to FAM trip to Spain to ensure the smooth running of the programme.

Student at Travel Professionals Essential Skills Programme

• Mar 2015 - Apr 2015

The program includes a training on GDS Amadeus and subject such as Product and Travel Destination, Legal and Travel Insurance, Sales and Marketing, Digital marketing, Information Tecnology The program includes a training on GDS Amadeus and subject such as Product and Travel Destination, Legal and Travel Insurance, Sales and Marketing, Digital marketing, Information Tecnology

Order Management Specialist

• Oct 2014 - Feb 2015

• Data management and administration of the operational relationship between Novell, Suse, NETIQ and its channel partners and accounts. • Receiving, prioritising and processing orders adhering to all company policies and procedures. • Reviewing EMEA sales contracts and assisting finance team with account reconciliations. • Assisting distributors and resellers with inquiries related to order status, product availability, pricing, delivery. • Training partners on new procedures/systems where needed. • Preparing order reports daily and for financial quarter end. • Spotting technical glitches to ensure new functionalities do not have any avoidable issues when they go live. • Managing returns and working closely with manufacturing and sales department to resolve problems with customer orders and their contracts.

Logistics Analyst

• May 2013 - Nov 2013

• Managing international vendors’ inspection services, machinery conditions, order details, delivery and dispatch. • Coordinating shipments from centralized sellers' warehouses throughout Europe. • Liaising with the sales team and managing transportation between all European accounts, buyers and sellers. • Spearheading and managing the project to efficiently re-organize daily activities and database info in supply chain operations and continuously update auctions info for tracking purposes. • Working with CRM system and Office to create and run reports on a weekly and monthly basis. • Assisting sellers with post-sale process, certification enquiries and scheduling pick-up with on-site point of contact.

Order Management Specialist for EMEA and South America Travel Retailers

• Oct 2012 - Feb 2013

• Point of contact for all order management transactions of all Duty Frees in European and South American airports, from order entry to the end-to-end order fulfilment process. • Managing order status, billing inquiries and resolution, supplier returns in Salesforce. • Monitoring stock levels and product availability and liaising with warehouse and sales managers. • Creating deliveries in SAP, assembling and sending reports daily to warehouses for timely shipping. • Coordinating operational market activities for EMEA retailers, verifying progress and intervening when obstacles arise in keeping with agreed deadlines and commercial requirements. • Managing all shipment on a weekly basis and respond to all logistics inquiries including credit limits, shipping, documentation, custom clearance and invoicing. • Resolving all retailers’ orders issues from merchandise displays dispatch to damaged goods returns.

Procurement Coordinator

• May 2010 - Oct 2011

• Receiving complex purchase orders requisitions and managing orders on Ariba, Oracle, SAP. • Liaising with buyers to clarify or provide information to obtain acceptable substitute product or sourcing information. Dealing with suppliers to complete order as necessary. • Ensuring GPIHP and / FCPA compliance. • Managing Six Sigma project to resolve purchase order discrepancies and to implement permanent solutions to prevent recurrence for the whole EMEA. • Prioritising procurement inquiries (supplier and client), addressing or redirecting as appropriate.

Interpreter part time

• Jul 2009 - Dec 2010

Interpreter from Spanish, French and Italian to English Interpreter from Spanish, French and Italian to English

Operations Agent and Guides Coordinator

• Mar 2009 - May 2010

• Managing distributors and guides requests. • Liaising with coach operators, venues and guides, agreeing service levels and costings. • Organising guides scheduling and tour assignments. • Planning groups & private tours, helping customers to plan exclusive tours. • Database management and updating all incoming reservations, bookings of venues’ tickets & transfers. • Taking part in Fam trips to Rome to improve product knowledge and business operations. • Managing distributors and guides requests. • Liaising with coach operators, venues and guides, agreeing service levels and costings. • Organising guides scheduling and tour assignments. • Planning groups & private tours, helping customers to plan exclusive tours. • Database management and updating all incoming reservations, bookings of venues’ tickets & transfers. • Taking part in Fam trips to Rome to improve product knowledge and business operations.

Travel Trade Agent and Events Coordinator

• Nov 2007 - Jul 2008

I was responsible of the engagement of internal and external partners to manage corporate events and liaising with VIP’s clients and I was communicating with them on regular basis via phone & e-mail with high attention to detail during the planning of a dynamic or a travel package. I was specialized in tailor-made private or group travels, long haul packages, helping my customers to personalize their exclusive holidays with a wide choice of activities and excursions. My achievement was connecting with my customers and creating a customized travel experience for them by picking the appropriate activities and sites for each client to ensure the smooth running of the trip till their return. I was also gathering all the data on new products and ideas, which includes negotiating rates. Sourcing new destinations with the ability to put together packages and tours. I did took part of a Fam trip in Tenerife for one week in order to familiarize and to get a better understanding of the product we were selling. I was also planning meetings or conventions for inbound clients. Control, analysis, measure of all the costs and risks was part of my daily work; I was budgeting, selecting and reserving the event site, acquiring permits, and coordinating transportation and pick up. I was also, coordinating location support, arranging decor, security, catering, and cleanup or maintenance service facing deadlines.

Events Coordinator

• Feb 2007 - Nov 2007

My role consisted mainly in planning ceremonies, conventions and meetings on the premises. Arranging customers’ specific requirements and expectations concerning the event. Managing and developing a strategic plan of action to ensure that the cost of the event remains under the decided budget. Training new and existing staff prior to the event so that all operations and duties are executed smoothly and as per clients guidelines. Liaising with F&B, Front Office and Maintenance’s personnel to develop event requirements.

Front Office

• Feb 2006 - Jan 2007

Front office through Opera hotel’s software program. Dealing with advanced reservations, taking bookings, and fulfilling VIP’s requirements. Communicating and coordinating with other departments. Representing the Hotel in regard to guest complaints and situations that require instant action and maintaining the hotel’s high standard of service and hospitality Front office through Opera hotel’s software program. Dealing with advanced reservations, taking bookings, and fulfilling VIP’s requirements. Communicating and coordinating with other departments. Representing the Hotel in regard to guest complaints and situations that require instant action and maintaining the hotel’s high standard of service and hospitality