Experience

Happy Returns, a UPS Company

• United States
• Consumer Services
• 100 - 200 Employee

• Hub Specialist and Operations Assistant

  • Jun 2017 - Present

  •Collaborated in developing a growing startup company by testing new technologies and providing essential feedback that led to the growth of over 300 locations nationwide.•Entrusted with sensitive communications for operational projects between partnering companies.•Maintained quality control of inspection and shipment processes according to each retail partner guidelines.•Provided operational support for a network of 300+ location partners, including training, supplies, troubleshooting, and crisis management.• Maintained a net promoter score of over 90 by creating a three point priority system that yielded an excellent experience that balances the priorities of the customer, the location partner, and the retailer.

• Returnista

  • Jul 2017 - Jan 2018



Love Culture Inc

• Retail Apparel and Fashion
• 100 - 200 Employee

• Team Lead / Head Cashier

  • Aug 2010 - Jul 2012

• Sales Associate

  • Aug 2010 - Feb 2011



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Dec 2009 - Apr 2010

  •Helping out customers with any questions or concerns they have regarding a certain product.•Provide appropriate product recommendations•Ensure merchandise is in-stock and displayed on shelves in a presentable manner•Memorize in-store promotions and special offers in order to communicate to customers•Build relationships with customers, especially regular customers•Use point of sale (POS) system to conduct purchase transactions•Explaining the pros and cons of using a certain item and honestly guiding the customer into buying a product after closely considering his or her requirements•Met or exceeded customer service quality standards conducted by operations manager