Experience

Con Edison Clean Energy Businesses

• United States
• Renewable Energy Semiconductor Manufacturing
• 100 - 200 Employee

• System Analyst

  • Nov 2019 - Present



CMT Group (Creative Mobile Technologies)

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Application Support Specialist/Data Analyst

  • May 2015 - Oct 2019

  • Handle and research incident request, resolve complex business issues by validating data patterns and determined application bugs and errors; escalate application/database downtime • Collaborate with all departments (Legal, Media, Merchant, Comptroller, Sales Team, etc.) to retrieve time sensitive ad-hoc reports using specific requirements and aggregated results; Automate same reports via DBPA or SQL Server Agent Job to run daily/weekly/monthly • Translate business requirements into technical specifications and define test cases, perform user acceptance testing liaising with the Test Manager, QA and development throughout the release process • Create documentation for problem solving procedure and documented SQL scripts to run monthly reports and improve response time among the Production Support Engineering Team • Produce daily Excel Reports and proactively report issues to the business contacts to mediate and provide quick solutions to arising problems • Serve as a backup to Senior Database Administrator and Director of Operations Show less



Toyota Tsusho America

• International Trade and Development
• 700 & Above Employee

• Technical Representative/System Support

  • Oct 2008 - May 2014

  • Developed internal operational manuals to conduct new hire training resulting in faster productivity • Created end user manuals (English/Spanish) through screenshots and visual data flow to minimize obscurity and to ensure proper use of Toyota’s confidential data • Troubleshoot system related issues in a timely manner preventing downtime of workflow (Issues such as login, incompatibility, download/upload, Server, ActiveX permissions/WebDav Plug-in) • Created new user accounts with precise scrutiny – preventing duplication of accounts, proper manager assignment, and consistent organizational changes reducing errors by 98% • Supervised a support team of 4 members to quickly and efficiently resolve users’ issues increasing productivity by 25% • Escalated difficult issues to upper management and Toyota Tsusho Japan while maintaining positive rapport internally and externally Show less



Coca-Cola Enterprises, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Accounts Payable Auditor

  • Jan 2007 - Jun 2007

  • Acquired information regarding payments utilizing System Application Products (SAP) database to effectively follow up on unpaid invoices • Ensured proper approvals, support and coding that have been obtained on over five-hundred payment requests averaging $100,000 on a monthly basis • Reviewed time sensitive documentation of over 600 purchase card transactions during the month • Primary point of contact and support for 52 Sales Centers and 9 Production Centers • Acquired information regarding payments utilizing System Application Products (SAP) database to effectively follow up on unpaid invoices • Ensured proper approvals, support and coding that have been obtained on over five-hundred payment requests averaging $100,000 on a monthly basis • Reviewed time sensitive documentation of over 600 purchase card transactions during the month • Primary point of contact and support for 52 Sales Centers and 9 Production Centers



Custom Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Scanning Clerk (Temporary Assignment with Coca-Cola)

  • May 2006 - Jan 2007

  - Scanned over 4,000 documents daily from Mid-Atlantic branches accurately and timely - Provided training in computer-based scanning procedures resulting in independent performance - Scanned over 4,000 documents daily from Mid-Atlantic branches accurately and timely - Provided training in computer-based scanning procedures resulting in independent performance