Personal Banker

• Nov 2018 - Present

- Promote and advise on the bank's products and services - Participate in the daily operations of the branch; including but not limited to, assisting customers with account management and other financial services needs - Comply with all regulations that apply within the scope of the position, including BSA, AML, OFAC and CIP. - Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks, and redeeming savings bonds - Open and service new and existing accounts Show less

Bank Teller

• Apr 2018 - Nov 2018

Manager Customer Service

• Feb 2003 - Aug 2017

Primary liaison between senior management and supervisors with respect to staffing, training, customer sales and service issues, and client relations. Provide direction to the escalation team, back office, and order recovery departments. Customer service department responsibilities include overall performance of assigned clients as measured by daily, weekly, and monthly reports. Assist HR and supervisors with recruiting and internal matters. Supervisor (2010-2011) Work with Client Services to enhance individual partner communication and resolve corporate customer service issues Coach and develop phone/email/chat agents and brand specialists/escalation teams Assist brand specialists and agents with customer's and partner's concerns Track and monitor service levels to achieve contractual SLA's Brand Specialist/Escalation (2003-2010) Provide exceptional service by interacting with customers via phone, chat and email Handle detailed product questions and escalations Create, schedule and organize regular sessions, certifications and product clinics Train agents in all facets of brand product lines, policies and procedures Ensure that agents utilize all available tools to create sales opportunities and achieve desire phone metrics Maintain open communications with business management to improve overall customer experience Show less

Clinique Business Manager|Area Sales Manager

• Aug 1985 - Feb 2003

Responsible for Sales, Gross margin, Expense, Shrinkage and other related functions. Training, recruiting, interviewing and retaining quality staff. Other held positions: Merchandise Desk Director; Area Sales Manager and Assistant Sales Manager. Responsible for Sales, Gross margin, Expense, Shrinkage and other related functions. Training, recruiting, interviewing and retaining quality staff. Other held positions: Merchandise Desk Director; Area Sales Manager and Assistant Sales Manager.