Experience

Check City

• United States
• Financial Services
• 100 - 200 Employee

• Teller

  • Jul 2014 - Present

  Provided exceptional customer service to every customer while conducting transactions in person and over the phone. Performed administrative and clerical duties including faxing, copying, answering phones, data entry, filing, etc. Conducted different types of customer transactions including: cashing checks, loans (payday, monthly, installment, title and signature), money transfers through Western Union, selling prepaid debit cards , money orders and up-selling additional services our company offers such as taxes and testing/purchasing of precious metals. Followed company guidelines when cashing or turning down checks. Would adhere to legal and company guidelines when processing and/or turning down a loan. Verified information on applications and calculated GMIs based on the information provided by the customer. Prepared weekly debt reports and sent them to legal. Followed instructions given by all levels of management, personnel, and compliance officers. Followed safety and security procedures when entering and exiting man trap and other secured areas. Assisted with maintaining cleanliness of branch. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Consumables Department Manager

  • Jun 2009 - Apr 2014

  Consistently enforced quality customer service and ensured department employees were adhering to the highest level of customer service…Going the extra mile. Increased daily sales and department in-stock and reduced department shrink. Reconciled customer issues and complaints. Performed customer services duties, such as assist customers with transactions, price checks, credit card applications and locating items. Safety team member, responsible for training and exemplifying company security and safety procedures. Attend regular safety meetings and coordinates department security training. Merchandising including product promotion display, (makes certain displays are visually appealing), inventory check, stocks, and replenishes inventory items. Assist in hiring/recruiting for department. Trained new and/or recently promoted associates in job responsibilities and proper standard operating procedures. Communicated between third party vendors and management. Show less