Experience

GDIT LTD

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior System Administrator

  • May 2017 - Present

  My new role• Maintain smooth operation of multi-user computer systems, including coordination with network engineers. • Perform a variety of duties in support of a computer, network (LAN/WAN), and/or client server unit. Monitor, analyze, troubleshooting and taking action to resolve and/or escalate all critical, major, and minor events as they are reported via phone, work tickets, or monitoring services. • Provide a central point for coordination of incidents. Conduct activity to restore service of critical incidents by: Reacting with ownership and urgency; leading cross-functional teams to diagnose, troubleshoot and resolve service-impacting incidents; facilitating meetings and bridge calls.• Apply expertise on multiple complex work assignments.



CSC - Computer Sciences Corporation

• Belgium

• Client Services Supervisor

  • Feb 2015 - Present

• Operations Supervisor

  • Apr 2011 - Present

  Oversee day to day activities within the Service Desk.Ensure daily ASA is obtained.Manage EandN Escalation process Manage 6 Service Desk mailboxes to ensure timely SOP deadlines.Continual training of Service Desk agents through Q/A and mentoringMaintain daily report to upper level management.Oversee Level 1 queue for Q/A and procedural issues.



Texas Army National Guard

• Armed Forces
• 700 & Above Employee

• Signal Support Specialist

  • Aug 2008 - Present

  MOS 25U-ComoTrained on UAV-Raven MOS 25U-ComoTrained on UAV-Raven



CompuCom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Support Desk

  • Aug 2007 - Sep 2010