Experience

Air Canada Vacations

• Canada
• Travel Arrangements
• 300 - 400 Employee

• Accounts Payable Group Coordinator

  • Aug 2021 - Present

  Montreal, Quebec, Canada Accounting

• Accounts Payable

  • May 2012 - Aug 2021

  Montreal, Canada Area -Responsible for calculating, issuing, verifying, reconciling and posting payments -Ensuring that charges are correctly distributed to the general ledger -Acting as a source person for all supplier and internal related queries -Managing a volume of 250 emails per day -Verification of hotel modifications and of dispatch reports relating to cancelled files -Reconciling supplier statements and verification of contracts to ensure accuracy -Responsible for the analysis of all… Show more -Responsible for calculating, issuing, verifying, reconciling and posting payments -Ensuring that charges are correctly distributed to the general ledger -Acting as a source person for all supplier and internal related queries -Managing a volume of 250 emails per day -Verification of hotel modifications and of dispatch reports relating to cancelled files -Reconciling supplier statements and verification of contracts to ensure accuracy -Responsible for the analysis of all margins with respect to month end reporting -Detecting payment errors and ensuring that corrections are made -Reporting of any discrepancies to general accounting -Responsible to work as a team to ensure that all priorities of the department are met

• Accounts Receivable

  • Jan 2006 - May 2012

  -Collection: responsible to reconcile, collect and follow-up on all outstanding accounts in a pre-set period of time. -Establishing relationships with the Travel agents and other departments within the company. -Analysis and reconciliation of accounts. -Responsible for commission payout, over payments and other refunds as per prescribed deadline. -Responsible in providing outstanding Customer Services to customers. -Control of the non-ticketed report in order to assure ticket… Show more -Collection: responsible to reconcile, collect and follow-up on all outstanding accounts in a pre-set period of time. -Establishing relationships with the Travel agents and other departments within the company. -Analysis and reconciliation of accounts. -Responsible for commission payout, over payments and other refunds as per prescribed deadline. -Responsible in providing outstanding Customer Services to customers. -Control of the non-ticketed report in order to assure ticket issuance (daily). -Ensure that all credit card charge backs and inquiries are actioned, collected and responded prior to deadline specified by the credit card company. -Coordinate the operational activities of all regular and group bookings. -Analise group files and ensure that rates are lined to the group accounting summary -Answer to queries related to invoices for the travel agent, internal group agents and staff. -Execute program modification adjustments and refunds.

• Ticketing Agent

  • Jan 2002 - Dec 2005

  Montreal, Canada Area -Control of the non-ticketed report in order to assure ticket issuance (daily). -Answer to queries related to documents for the travel agent, internal group agents and staff. -Responsible in providing outstanding Customer Services to customers. -Ensure that all tickets are issued and sent out on a timely manner. -Action all Ocean queues on a daily basis for regular and group bookings. -Action all Netair queues. -Responsible in verifying, validating the BSP… Show more -Control of the non-ticketed report in order to assure ticket issuance (daily). -Answer to queries related to documents for the travel agent, internal group agents and staff. -Responsible in providing outstanding Customer Services to customers. -Ensure that all tickets are issued and sent out on a timely manner. -Action all Ocean queues on a daily basis for regular and group bookings. -Action all Netair queues. -Responsible in verifying, validating the BSP report. -Responsible for issuing group documents and all special tickets for employees.

• Reservations Agent

  • Jun 2001 - Dec 2001

  Montreal, Canada Area -Promote the services of Air Canada Vacations to travel agencies contacting our offices. -Provide details of the reservations information and products. -Maintain a current and accurate knowledge of all our products, booking procedures and policies and apportion this information through the booking process. -Provide and maintain a high level of customer service and professionalism at all times through telephone and public contacts. -Observe all procedures in making reservations and… Show more -Promote the services of Air Canada Vacations to travel agencies contacting our offices. -Provide details of the reservations information and products. -Maintain a current and accurate knowledge of all our products, booking procedures and policies and apportion this information through the booking process. -Provide and maintain a high level of customer service and professionalism at all times through telephone and public contacts. -Observe all procedures in making reservations and related activities. -Meet and/or exceed reservations performance standards. -Perform other tasks as assigned by immediate superior.