Experience

Lottie

• United Kingdom
• Internet Publishing
• 1 - 100 Employee

• Senior Customer Success Manager

  • Jul 2022 - Present

  As a Senior Customer Success Manager I ensure clients are receiving the fullest benefit of our services at Lottie. I work closely with our clients to receive feedback on the product and provide insights as to how we can make the client experience better. I also work on inbound sales, joining calls and providing demos of the Found CRM platform. I work with clients to ensure their users are trained and equipped to use the platform and assist with a range of issues that arise. I also work with them to find other ways we can help and ensure they're aware of our full range of products. I also assist with product testing to help our developers release the best updates and bug fixes. Show less



Found CRM

• United Kingdom
• Software Development

• Customer Success Manager

  • Jul 2022 - Present

  Cloud-based CRM software mapped to the care and retirement living industries unique customer journey. Recently acquired by Lottie, my key role involves communicating with partners to ensure their making full use of the platform, offering in person and online training, establishing new processes to allow for efficient onboarding and helping develop and improve the product. Cloud-based CRM software mapped to the care and retirement living industries unique customer journey. Recently acquired by Lottie, my key role involves communicating with partners to ensure their making full use of the platform, offering in person and online training, establishing new processes to allow for efficient onboarding and helping develop and improve the product.



MYNDUP

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Client Success Manager

  • Jan 2022 - Jul 2022

  As a Client Account Executive I work closely with our corporate clients to help their users engage with our Mental Health Services. I work to fulfill specific requests from our clients as well as take a leading role in forward planning and strategy to ensure we are providing the best service possible.

• Client and Practitioner Support Executive

  • Nov 2021 - Jan 2022

  As Client and Practitioner support I help all users with any issues they face with using the MYNDUP platform.



tails.com

• United Kingdom
• Manufacturing
• 200 - 300 Employee

• Customer Experience Specialist

  • Jul 2021 - Nov 2021

  As a Customer Experience Specialist I worked to help solve problems on a range of issues for a direct to consumer business that provides tailored nutrition for dogs in the United Kingdom and Europe. As a Customer Experience Specialist I worked to help solve problems on a range of issues for a direct to consumer business that provides tailored nutrition for dogs in the United Kingdom and Europe.



British Army

• Armed Forces
• 700 & Above Employee

• Officer Cadet

  • Jan 2021 - May 2021

  I was admitted to the Leadership and Development course at the Royal Military Academy Sandhurst. This course offered training in specific areas to develop coaching, public speaking, critical thinking, planning and research skills. It is designed to prepare you for the role of an officer in the army. I was admitted to the Leadership and Development course at the Royal Military Academy Sandhurst. This course offered training in specific areas to develop coaching, public speaking, critical thinking, planning and research skills. It is designed to prepare you for the role of an officer in the army.



FAR OUT WINES LIMITED

• United Kingdom
• Software Development

• Consumer Research Consultant

  • Oct 2019 - Mar 2020

  In October 2019 I started working in the UK for the Bordeaux vineyard, Chateau Bauduc. I analysed data on Excel to help the vineyard better understand its client base. I also helped as a sales representative at wine fairs and industry events. In October 2019 I started working in the UK for the Bordeaux vineyard, Chateau Bauduc. I analysed data on Excel to help the vineyard better understand its client base. I also helped as a sales representative at wine fairs and industry events.


Holloways Furniture
• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee
• Sales and Delivery Assistant

  • Jul 2019 - Oct 2019

Migrant Leaders
• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee
• Operations Intern

  • Mar 2019 - Jun 2019


John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Sales and Services Partner

  • Oct 2017 - Mar 2019

  I worked in Menswear as a Selling and Services Partner and Barbour brand specialist. My role included assisting with visual merchandising. Over the Christmas and Clearance period I was part of the audit team conducting a stock take over the entire store. I worked in Menswear as a Selling and Services Partner and Barbour brand specialist. My role included assisting with visual merchandising. Over the Christmas and Clearance period I was part of the audit team conducting a stock take over the entire store.


The European Movement
• Spain
• International Affairs
• 1 - 100 Employee
• Communications Intern

  • Jun 2018 - Jul 2018


Tog Trunk

• Logistics Manager

  • Sep 2015 - Oct 2016

  In October 2015 I began work at an online personal shopping start up. My role was to ensure the day-to-day logistics of the business ran smoothly. The job included: Overseeing quality control and packaging of all stock to clients, filing and archiving documents, contacting and brokering deals with boutique clothing suppliers, and maintaining the website and client database. I had to keep in close contact with other members of the business who were based elsewhere and help drive the business forward by thinking of new ways to expose our business to our target market - professional women who don’t have time to shop for themselves. Show less



Abberley Hall School

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Teaching Assistant

  • Jan 2015 - Jul 2015

  At Abberley Hall School, a boarding prep school, I worked as a classroom assistant. My role involved caring for children aged between 7 and 13. I assisted in the classroom and with extra-curricular activities. I was involved in all aspects of the pupils’ lives including teaching, sport, weekend activities and pastoral care. I also worked in the learning-support department running 1-on-1 sessions for children with learning difficulties. At Abberley Hall School, a boarding prep school, I worked as a classroom assistant. My role involved caring for children aged between 7 and 13. I assisted in the classroom and with extra-curricular activities. I was involved in all aspects of the pupils’ lives including teaching, sport, weekend activities and pastoral care. I also worked in the learning-support department running 1-on-1 sessions for children with learning difficulties.



Peponi School

• Kenya
• Primary and Secondary Education
• 1 - 100 Employee

• Sports Coach and Teaching Assistant

  • Aug 2014 - Dec 2014

  My time in Kenya involved working at two schools. In the mornings I taught English, Art and Physical Education at a local township school, Ndi-iini. In the afternoons, at Peponi, a private boarding school, I acted as a sports coach. My time in Kenya involved working at two schools. In the mornings I taught English, Art and Physical Education at a local township school, Ndi-iini. In the afternoons, at Peponi, a private boarding school, I acted as a sports coach.