Experience

Brevard Public Schools

• United States
• Primary and Secondary Education
• 400 - 500 Employee

• Technology Service Technician

  • Apr 2015 - Present

  • Provide repair, installation, and training of all technology based hardware: o Computers o Printers o Network wiring o Fiber splicing o Scanners o Fax machines o UPS o Digital Projectors o Televisions o Digital Video Players and Recorders o Media Retrieval Systems o CATV systems o TV production studio • Provide repair, installation, and training of all technology based hardware: o Computers o Printers o Network wiring o Fiber splicing o Scanners o Fax machines o UPS o Digital Projectors o Televisions o Digital Video Players and Recorders o Media Retrieval Systems o CATV systems o TV production studio



The Computer Guy

• Cocoa, FL

• Technician / Owner

  • Jan 2013 - Apr 2015

  • Provide quality computer troubleshooting and repair o Onsite and remote service for residential and commercial customers o Perform hardware repairs for laptop and desktop computers o Perform software installations, updates, and repairs • Install, troubleshoot, and repair wireless and wired networks • Implemented, installed, and operate a WISP (Wireless Internet Service Provider) • Provide customer education and training o Educate customers about the importance of virus protection o Educate customers about the importance of firewall protection o Provide training of Operating System usage • Windows 98 through Windows 8 • OSX • IOS and Android o Provide training for MS Office suite • Word, Excel, Outlook • Perform administrative tasks o Advertising and marketing o Creating and sending invoices using QuickBooks o Service call scheduling



Bright House Networks

• United States
• Telecommunications
• 700 & Above Employee

• Service Technician III

  • Jul 2004 - Dec 2012

  • Performed onsite troubleshooting, and repair of customer cable and high speed internet services o Troubleshoot from the tap to the connection of the customer's equipment for single, multi-family and/or commercial dwellings; including all necessary wiring (interior and exterior) and hardware o Installed, troubleshoot and repaired drops from tap to cable modem, cable box, or TV o Troubleshooting of distribution and return-path problems o Spliced cable and replaced damaged tap plates • Troubleshoot and configured customer computers o Installed and configured wireless network interface cards and routers o Installed and configured network interface cards and client software on customer computer equipment o Identified problems with customers system configurations and settings that interfered with use of the service • Provided customer education o Educated customers about the usage of Bright House Networks cable boxes, remotes, telephone, and high speed internet services o Educated customers how to protect their computers and networks from viruses and spyware, and the importance of firewall protection



Aero Electronics Systems, Inc.

• Titusville, FL

• IT Administrator

  • Feb 2004 - Jun 2004

  • Implemented and administered Windows 2000 Client/Server network • Installed and maintained Windows XP Pro operating systems and essential programs • Implemented and administered wired and wireless LAN • Performed DBA functions for a Progress 9.1C database (Syteline 6.10) • Provided computer, database, and network technical support • Assumed responsibility for the evaluation and purchase of any new hardware and software • Implemented and administered Windows 2000 Client/Server network • Installed and maintained Windows XP Pro operating systems and essential programs • Implemented and administered wired and wireless LAN • Performed DBA functions for a Progress 9.1C database (Syteline 6.10) • Provided computer, database, and network technical support • Assumed responsibility for the evaluation and purchase of any new hardware and software



Aerospace Interconnect Systems, Inc.

• Titusville, FL

• Network Administrator

  • Feb 1999 - Feb 2004

  • Administered Windows based Client/Server network • Installed and maintained Windows based operating systems and essential programs • Upgraded and maintained legacy hardware and software o Administered AIX 4.3 running on an IBM R/S 6000 mainframe o Performed DBA functions for a Progress 8.3D database (SYMIX 4.1R3) • Provided computer, telecommunications, and network technical support • Assumed responsibility for the day-to-day network operations • Administered Windows based Client/Server network • Installed and maintained Windows based operating systems and essential programs • Upgraded and maintained legacy hardware and software o Administered AIX 4.3 running on an IBM R/S 6000 mainframe o Performed DBA functions for a Progress 8.3D database (SYMIX 4.1R3) • Provided computer, telecommunications, and network technical support • Assumed responsibility for the day-to-day network operations



ARBETTER HOTDOGS

• Assistant Manager

  • Mar 1995 - Feb 1999

  • Provided quality customer service • Oversaw daily operations of employees and store functions • Provided quality customer service • Oversaw daily operations of employees and store functions