Member Advisor - Digital Support

• Mar 2021 - Present

Member Advisor

• Jul 2020 - Mar 2021

Customer Service Manager

• Nov 2019 - Jul 2020

-Responsible for developing and supporting new program implementations for enterprise clients and coordinating custom collateral and inventory distribution.-Worked with all departments at the company to present plans on retaining clients and improving internal processes-CIP/ Compliance trained-Work with clients to help produce revenue growth and eliminate paper check costs.-I executed and analyzed SOLE’s Customer Identification Program with the guidance of the Compliance Officer and the assistance of our Documents Specialist, CIP Specialist, and Compliance Specialist. Show less

Supervisor

• Aug 2018 - Nov 2019

Account Manager Lead11/2018 to PresentAt SOLE® Financial we work to empower the unbanked workforce by offering a no-cost alternative to the paper check. The SOLE Visa® Payroll Card eliminates the costs of check printing and distribution for businesses and the expensive hassle of check cashing and money order services for employees.The paycard is funded as a direct deposit transaction and adapts seamlessly into any existing payroll system. Unlike other payroll card companies, paycards are all we do. Our SOLE focus is our cardholders and the quality education and resources we offer them; our welcome call, mobile access, bill pay, alerts, and in-house bilingual customer service.Account Manager08/2018 to 11/2018 Show less

Lead Trainer

• Aug 2016 - Jul 2018

Master Trainer 11/2016-07/2018 As a Master Trainer, I would train new hire advocates on expectations and responsibilities of what is expected while on the job. Adapt to new training process and relay information to new hire advocates. Training fellow trainers on different methods of how they can conduct their classes more efficiently as required by the client. Relay daily progression of new hire advocates to Site Operations Director, Operations Manager, and client. Customer Service Representative 08/2016-11/2016 Show less

Escalation Specialist, Coach

• Aug 2015 - Jul 2016

Escalations Specialist, Coach Handled in coming billing and customer experience phone calls. Working with customer who have become escalated throughout experience in understand the customers expectations and conveying the expectations of the client. Escalations Specialist, Coach Handled in coming billing and customer experience phone calls. Working with customer who have become escalated throughout experience in understand the customers expectations and conveying the expectations of the client.

Assembly Worker

• Jun 2014 - Aug 2015

Cleaning, electrical maintenance and assembly of hand help sprayers. Testing product to make sure the out is within the right voltage range. Electrical wiring of larger sprayers. Cleaning, electrical maintenance and assembly of hand help sprayers. Testing product to make sure the out is within the right voltage range. Electrical wiring of larger sprayers.

Assistant Manager

• Jun 2012 - Apr 2015

Managed opening and closing the restaurant. Make sure payroll was done on time. Prepare food to the company standard. Place order for new inventory. Deliver bank deposit every day. Prepare, deliver, serve and clean up after all caters that were placed at the restaurant. Provide a friendly and inviting environment for every customer that enters the restaurant. Managed opening and closing the restaurant. Make sure payroll was done on time. Prepare food to the company standard. Place order for new inventory. Deliver bank deposit every day. Prepare, deliver, serve and clean up after all caters that were placed at the restaurant. Provide a friendly and inviting environment for every customer that enters the restaurant.

Sales Associate

• Mar 2012 - Jul 2012

Recommend different items of interest or need for the customers that enter the store. Clean and repair firearms as needed. Operate shooting range by checking customers in and out, making sure that everyone is following the rules while on the range at all times. Recommend different items of interest or need for the customers that enter the store. Clean and repair firearms as needed. Operate shooting range by checking customers in and out, making sure that everyone is following the rules while on the range at all times.

Dialer

• Nov 2011 - Apr 2012

Contacted client's customer to assure services received by customer was satisfactory. Constantly exceed minimum number of calls required. Recognized for work ethic and was assigned more difficult contacts that required a higher degree of satisfaction rate. Contacted client's customer to assure services received by customer was satisfactory. Constantly exceed minimum number of calls required. Recognized for work ethic and was assigned more difficult contacts that required a higher degree of satisfaction rate.

Manager, Team Lead, Trainer

• Jun 2009 - Aug 2011

Guided new employees in adapting to making sales suggestions and customer service. Managed opening and closing of restaurant. Managed employee schedule, product order placement, and monies brought in during the day. Provided direction on how to exceed customer expectations by being involved with the customers as they placed their order. Supervised employees assuring that all positions were filled, orders were being placed correctly and restaurants cleanliness was maintained. Guided new employees in adapting to making sales suggestions and customer service. Managed opening and closing of restaurant. Managed employee schedule, product order placement, and monies brought in during the day. Provided direction on how to exceed customer expectations by being involved with the customers as they placed their order. Supervised employees assuring that all positions were filled, orders were being placed correctly and restaurants cleanliness was maintained.